Outbound Sales Agent
About The Position
We are currently seeking a motivated individual to join our team as a UTS Outbound Sales Associate. As a UTS Outbound Sales Associate with Amynta, you will be responsible for contacting existing customers who have purchased or are eligible to purchase a Universal Technical Services extended service plan. UTS Associates make outbound phone calls to customers who are eligible to purchase a new service plan or renew an existing service plan. This position requires critical and innovative thinking to best assist our customers. Work Full Time in the office to provide a positive customer experience by performing high maximum Outbound call volumes and sales. This position qualifies for extensive service plan sales and upsell commissions.
Requirements
- Minimum of a High School diploma or GED
- Minimum of 2-3 years of sales experience, Call Center Sales, Outbound Sales, Chat Sales, Door to Door Sales, Corporate Sales, etc
- Demonstrated ability to achieve sales goals
- Proficient computer and technical skills
- Strong written and verbal communication skills
- Excellent Attendance and Performance References
Nice To Haves
- Knowledge of ICON’s products preferred
Responsibilities
- Provide a customer awareness to available services which add value to consumers.
- Listen attentively to the customer needs and concerns; provide a clear resolution.
- Meet customer expectations to provide education and offers for first contact resolution.
- Develop an extensive knowledge of NordicTrack and Pro-Form product lines, service plans, and iFit subscriptions.
- Confirm customer understanding of the services and policies purchased
- Prepare accurate and completed work; ensure updates and discussions are saved to customer profiles.
- Communicate effectively with individuals/teams within the program to ensure high quality and timely expedition of customer orders.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve sales.
- Ability to envision product scenarios to effectively propose extended service plans.
- Solve problems that are sometimes unusual and may require reliance on conceptual thinking.
- Review orders and make appropriate corrections.
- Review, evaluate and report to management for special assignments.
- Participate in training for Software, Mechanical, and Electrical issues.
- Have a working knowledge of web-based computer systems.
- Other duties as assigned.
Benefits
- Medical, HSA, FSA, Dental, Vision and Life insurance
- 401(k) with company match.
- A PTO policy that ensures you can find a happy work-to-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
