Outbound Planner

Sandvik•Romeoville, IL

2d•Hybrid

About The Position

The Outbound Planner manages all customer-facing activities, including order flow and addressing issues and requests from the Sales Area. This role serves as the customer interface for frontline regions, responsible for customer analysis and performance monitoring.

Requirements

Bachelors’ Degree
Minimum 2 years’ experience in Order processing, Distribution, Supply Chain and Customer Service
Experience managing internal and/or external customer accounts
Good working knowledge of International Trade and Freight process.
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Experience in interacting with Logistics Service Providers.

Nice To Haves

Prior exposure to Aurora, DI, and PowerBi is an advantage.
Experience with a Transport Management System desirable.

Responsibilities

Daily release of customer orders, including auto, mass, and manual release orders.
Daily review of suspended orders.
Execute order cancellations based on customer requests, superseded items, etc.
Work with Inventory, Warehouse, and Freight teams to ensure efficient customer order flow within the Core Network.
Interface with Order Desk, Customer Services Centers, and front line Sales Staff to ensure expected customer service.
Monitor Outstanding Sales Orders between Logistics Operations and the Sales Area.
Resolve order issues such as incorrect addresses and shipping instructions.
Resolve allocation problems daily, specifically suspended orders or cycle count problems.
Daily review and resolution of outstanding orders requiring source changes, PO or DRP links, or new order placement.
Weekly review of “Hold till complete” orders, addressing inventory availability or new PO/DRP creation.
Review and resolve LPS tickets daily related to expediting orders, shipment discrepancies, etc.
Review Unit Down Orders and expedite accordingly on a daily basis.
Track all LPS for timely and quality resolution.
Daily resolution of Sales orders that did not generate Purchase Orders in System 21.
Quarterly review and maintenance of Customer Masters.
Weekly communication with internal/external customers regarding progress on all open orders.