Outbound Operations Coordinator

Pixi Beauty•Los Angeles, CA

12d•Onsite

About The Position

Pixi Inc. is seeking an experienced and skilled Outbound Operations Coordinator to manage the outbound flow to customers, ensuring efficient warehouse throughput and on-time delivery. This role involves communicating shipping advice, monitoring transit times, updating the sales team on order status, and generating shipping documents. Strong communication and organizational skills are crucial for success.

Requirements

Proven experience in a Logistics role.
Must have an eye for detail, superb organizational skills and administrative abilities.
Must have excellent communication skills.
Must have excellent Excel and Microsoft Office skills.
Must have a willingness to learn and have a positive team player attitude.

Nice To Haves

Previous experience in the Beauty and skincare sector preferable.

Responsibilities

Communicating customer shipping orders to warehouses.
Ensuring SO’s are committed in company portal and logged by warehouses.
Ensuring prompt delivery/collection of shipments through fluid follow-up measures.
Tracking shipments to meet customer delivery requirements.
Preparing documents, packing lists, commercial invoices and shipping instructions.
Updating new shipping manuals and ensuring compliance to established requirements.
Reconciling inventory weekly within the system and investigation of miss-alignment.
Responding to sales team questions and enquiries feeding back on status of deliveries.
Assisting with chargebacks and customer claim investigations, managing the log and keeping the Finance team updated.
Performing ops administrative tasks required to manage key accounts.
Preparing reports for Senior Management, when appropriate.
Assisting with special events, send outs, bundle formations and all other Pixi, Inc. company initiatives.
Additional duties as assigned.