Outbound Manager

Daiso • Desoto, TX

5d • Onsite

About The Position

The Outbound Operations Manager is responsible for overseeing all outbound warehouse activities, including order picking, packing, staging, and shipping. This role ensures efficient, accurate, and timely fulfillment of outbound orders while maintaining a safe and productive environment. The manager leads and develops outbound teams, drives continuous improvement, and ensures operational performance meets company standards in a high-volume distribution setting.

Requirements

• High school diploma or GED required
• 3–5 years of experience in warehouse operations
• 2+ years leading outbound or shipping teams
• 3–5 years of supervisory experience with responsibility for hiring, discipline, and performance reviews
• Strong leadership, team management, and communication skills
• Proven experience using WMS, RF scanners, and routing/shipping systems
• Solid understanding of outbound warehouse flow and performance metrics
• Ability to manage competing priorities and work flexible hours (including evenings/weekends)
• Proficiency in process improvement and continuous operational enhancement
• Strong problem-solving and organizational abilities

Nice To Haves

• Degree preferred

Responsibilities

• Daily Operations Management: Direct and oversee outbound functions: picking, packing, staging, and shipping. Ensure timely and accurate order fulfillment based on customer and carrier requirements.
• Team Leadership: Manage, coach, and develop outbound supervisors and warehouse associates. Lead daily team huddles, communicate expectations, and drive accountability. Conduct performance evaluations and support employee development.
• Performance & Metrics: Monitor KPIs including pick rate, order accuracy, shipping compliance, and labor utilization. Analyze performance data and implement corrective actions for continuous improvement.
• Process Improvement: Identify process bottlenecks and operational inefficiencies. Collaborate cross-functionally to implement Lean principles and improve workflow.
• Inventory & Equipment Coordination: Partner with inventory control to ensure product availability and order readiness. Ensure safe operation and upkeep of material handling equipment.
• Safety & Compliance: Enforce OSHA and company safety policies. Lead safety inspections, incident investigations, and team safety training.
• Cross-Functional Collaboration: Work closely with inbound, replenishment, and transportation departments to maintain operational flow. Liaise with customer service teams to resolve order or delivery concerns promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED