Outbound Lead Coordinator / Plumbing and HVAC

One Hour Heating & Air Conditioning • San Diego, CA

1d • $30 - $36 • Onsite

About The Position

We support both HVAC and plumbing and we have thousands of past customers, canceled appointments, and unsold estimates. When follow-up is fast and consistent, customers are taken care of and schedules stay full. When it isn’t, opportunities are missed. This role exists to make sure no lead falls through the cracks .

Requirements

• Are comfortable with high-volume outbound calling and texting
• Are organized and don’t let follow-ups slip
• Take ownership and follow through without being chased
• Can lead peers by example without needing a title

Nice To Haves

• Have experience in HVAC, plumbing, or home services (strongly preferred)
• Have ServiceTitan experience (a plus, not required)

Responsibilities

• Make outbound calls and texts daily to: Unsold HVAC and plumbing estimates, Canceled appointments, Past customers and maintenance opportunities
• Book tune-ups, inspections, and follow-up appointments
• Create and manage leads and follow-ups in ServiceTitan
• Keep every open lead updated with clear notes, status, and next steps
• Close out leads cleanly when customers move forward, decline, or confirm replacement
• Keep outbound lists organized, current, and prioritized
• Lead day-to-day outbound execution by example and help keep the team on track
• Identify additional outbound opportunities inside ServiceTitan
• Support HVAC and plumbing cross-sell follow-up as programs roll out
• Work closely with the Operations Manager to keep schedules full, especially during slower periods

Benefits

• 401(k) with company match
• Paid time off (holidays, vacation, sick, birthday, anniversary)
• 100% employer-paid medical insurance
• On-site gym and shower access
• Employee discounts (including mortgage perks)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees