Plumbing Coordinator

Berkeys Air Conditioning, Plumbing & Electrical•Southlake, TX

1d•$22 - $24•Onsite

About The Position

We’re looking for a dependable and detail-oriented Plumbing Coordinator to support our Service team and help keep daily operations running smoothly. This role plays a key part in communication, scheduling support, reporting, and customer/vendor coordination within our plumbing service department. If you thrive in a fast-paced office environment, enjoy problem-solving, and like being the central point of contact for teams and customers, this could be a great fit.

Requirements

Strong organizational skills and attention to detail
Professional communication skills (phone, email, written)
Ability to multitask and prioritize in a service-driven environment
Comfortable working with reports, data, and operational processes
Team-player mindset with a customer-service focus
High school diploma or equivalent.
Intermediate skills in Microsoft Windows, including Word and Excel.

Nice To Haves

Knowledge of fleet dispatch and logistics a plus.
Familiarity with basic dispatch software.
Service Titan experience a plus.

Responsibilities

Support the plumbing service department with daily administrative and coordination needs
Manage daily and weekly service reports, ensuring accuracy and timeliness
Perform data entry and reporting, including quality checks and documentation
Handle phone calls, emails, mail, and inquiries from customers, vendors, technicians, and internal teams
Assist with schedule coordination and deadline tracking
Communicate trends, service issues, or obstacles to the Director of Service
Help ensure same-day or next-day resolution for customer inquiries whenever possible
Assist with department payroll processing
Build strong working relationships with customers, technicians, vendors, and leadership
Support customer issue resolution and maintain a high level of service satisfaction
Contribute to a positive, team-focused office environment
Perform other related duties as assigned
Managing daily/weekly reports, accurate data entry, detailed problem solving,quality assurance check of data and being a team player that fosters a moraleenhancing environment
Handles phone calls, customer reviews, mail, and email inquiries from customers,other associates, merchants, and vendors accurately and professionally
Responsible for managing and meeting scheduled deadlines
Assist with working all inquiries from customers, internal and externaldepartments, and management
Must establish excellent working relationships with all customers, merchants,vendors, and others in order to assist customers with their questions or problemsto maintain a 1-day resolution to all inquiries and customer issues this includeslearning processes in a variety of 3rd party websites
Communication with Management to report trends, issues or any obstacles thatmay inhibit or alter meeting established service goals
Assist with department payroll processing
Gathering and compiling data for reporting
Must ensure that all reporting is completed with accuracy and detail
Occasional customer interaction/issue resolution
Work as part of our team to ensure a high level of customer satisfaction and tomaintain the integrity of our organization’s reputation and culture
Performs other related duties as assigned.