Plumbing Coordinator

Wrench Group • Southlake, TX

10h • $22 - $24 • Onsite

About The Position

We’re looking for a dependable and detail-oriented Plumbing Coordinator to support our Service team and help keep daily operations running smoothly. This role plays a key part in communication, scheduling support, reporting, and customer/vendor coordination within our plumbing service department. If you thrive in a fast-paced office environment, enjoy problem-solving, and like being the central point of contact for teams and customers, this could be a great fit.

Requirements

• Strong organizational skills and attention to detail
• Professional communication skills (phone, email, written)
• Ability to multitask and prioritize in a service-driven environment
• Comfortable working with reports, data, and operational processes
• Team-player mindset with a customer-service focus
• High school diploma or equivalent.
• Intermediate skills in Microsoft Windows, including Word and Excel.
• Familiarity with basic dispatch software.

Nice To Haves

• Knowledge of fleet dispatch and logistics a plus.
• Service Titan experience a plus.

Responsibilities

• Managing daily/weekly reports, accurate data entry, detailed problem solving, quality assurance check of data and being a team player that fosters a moraleenhancing environment
• Handles phone calls, customer reviews, mail, and email inquiries from customers, other associates, merchants, and vendors accurately and professionally
• Responsible for managing and meeting scheduled deadlines
• Assist with working all inquiries from customers, internal and external departments, and management
• Must establish excellent working relationships with all customers, merchants, vendors, and others in order to assist customers with their questions or problems to maintain a 1-day resolution to all inquiries and customer issues this includes learning processes in a variety of 3rd party websites
• Communication with Management to report trends, issues or any obstacles that may inhibit or alter meeting established service goals
• Assist with department payroll processing
• Gathering and compiling data for reporting
• Must ensure that all reporting is completed with accuracy and detail
• Occasional customer interaction/issue resolution
• Work as part of our team to ensure a high level of customer satisfaction and to maintain the integrity of our organization’s reputation and culture
• Performs other related duties as assigned.

Benefits

• Stable, team-oriented service department
• Direct collaboration with the Director of Service
• Meaningful role supporting technicians, customers, and operations
• Opportunity to grow within a skilled trades organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED