Outbound Guest Service Specialist

Holiday Inn Club Vacations • Orlando, FL

8h • Onsite

About The Position

This role is responsible for reaching out to guests who have outstanding balances on their marketing packages or open contracts with the Latitudes program. The specialist will also provide support for guests needing hotel or tour moves, ensuring clear communication of expectations. Additionally, the role involves contacting guests who have not confirmed via text, managing confirmation and cancellation emails, and assisting management with special projects such as data cleanup, responding to guest emails, and managing the unassigned room report.

Requirements

• Minimum two years call center experience preferable.
• Must have excellent verbal and written skills.
• Must be able to work a variable schedule, including evenings and weekends, based on call center needs and be enthusiastic and energetic.
• Must possess basic data entry and word processing skills.
• Must have the ability to look up dates, while servicing guest on the phone.
• Ability to input accurate notes pertaining to guest contact and or needs.
• Requires superior organizational and tracking skills and the ability to navigate through the Internet while on phone with the guest.

Nice To Haves

• Timeshare/hospitality background preferred.

Responsibilities

• Outreach to guests with reservations that have balances on their marketing packages and or open Contracts with our Latitudes program.
• Provide voice and administrative support for guests that require “hotel moves” or “tour moves” to ensure guest expectations are communicated and accurate.
• Reaching out to guests that have replied “no” to the text confirmation.
• Managing email inboxes for confirmations and cancelations.
• Assist management with special projects as necessary. Including but not limited to the following: Data Cleanup, responding to guest emails, managing the “unassigned room report,” and any other projects assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed