Outbound Cruise Concierge

MSC Cruises•Fort Lauderdale, FL

6h•$80,000 - $85,000•Hybrid

About The Position

MSC Cruises, the world’s third-largest cruise line, is seeking enthusiastic individuals to join our team as MSC Cruise Concierges. In this outbound telephone sales role, you'll receive high-quality leads to build relationships with guests and drive sales. This is a fast-paced, high-volume sales environment where meeting key performance indicators (KPIs) is essential. We offer unlimited earning potential, a dynamic and supportive workplace, and a performance-based hybrid schedule. If you have a passion for sales, a charismatic personality, and are motivated by financial success, we want you to be part of our team!

Requirements

Fluent English, oral and written.
Minimum one year of Sales experience; two years sales experience preferred.
Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
Proven resilience and ability to work well under pressure.
Strong understanding of customer, market dynamics and requirements.
US Passport or US Permanent Residents
MSC Cruises USA is an e-verify employer

Nice To Haves

Any additional language is considered an advantage.
Bachelor’s degree in Marketing; Business Administration or related field preferred.
Cruise sales a plus.

Responsibilities

Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
Sell consultatively and make recommendations to prospects and existing guests.
Maximize all opportunities in the process of the sale.
Maintain contact with all clients to ensure high levels of client satisfaction.
Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
Meet assigned annual sales quota and other relevant individual and departmental KPIs.
Assist in departmental sales efforts to move soft sailings and last-minute inventory.
Proactively establish and maintain effective working team relationships with all support departments.
Adherence to schedule, objectives, and goals.
Other duties as assigned by management.