Outbound Contact Center Representative

Quincy Credit Union•Weymouth, MA

17h•$24 - $30

About The Position

Quincy Credit Union is seeking a dynamic, member-focused Outbound Contact Center Representative. The role builds and maintains member relationships through proactive outreach and exceptional service by phone, email, and chat. The representative connects with members to understand their financial goals and guides them toward relevant products and services.

Requirements

Strong communication and interpersonal skills, with a passion for helping others.
Ability to initiate conversations and build rapport with a variety of members.
Comfort working with digital platforms and tools.
Detail-oriented, with excellent documentation and organizational skills.
Strong problem-solving abilities and willingness to take initiative.

Nice To Haves

Previous experience in a contact center, customer service, or financial services environment.

Responsibilities

Initiate outbound communications by phone, email, and chat with members and prospective members.
Conduct general service follow-ups and present targeted sales opportunities.
Document interactions accurately and schedule or perform necessary follow-up actions.
Discuss members’ financial needs and long-term goals.
Recommend products, services, and promotions that align with members’ needs.
Educate members on maximizing their QCU relationship, including digital tools and account benefits.
Collect and relay member feedback to management.
Provide knowledgeable assistance on QCU products and services.
Answer complex inquiries about accounts, digital banking, and financial tools.
Build and maintain professional, helpful, and courteous member relationships to promote satisfaction and loyalty.