Outbound Call Center Sales Manager

ARS-Rescue Rooter • Springfield, VA

5d • $120,000 - $140,000 • Onsite

About The Position

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions. We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12–20 outbound representatives responsible for converting warm customer leads into scheduled appointments and revenue opportunities. This is a high-volume, performance-driven call center operation—not a traditional customer service center. The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results.

Requirements

• Required experience managing a high-volume outbound call center or outbound phone-sales team
• Proven success leading representatives responsible for outbound dialing, warm-lead conversion, appointment setting, or telephone sales
• Strong understanding of call center performance metrics, including dialing activity, contact rate, conversion rate, appointments set, show rate, and revenue
• Experience using call monitoring, scorecards, reporting, and performance data to coach and improve results
• Demonstrated ability to develop sales representatives and hold teams accountable to daily and monthly goals
• Experience creating or improving outbound scripts, lead follow-up strategies, and dialing campaigns
• Strong leadership, communication, organizational, and problem-solving skills
• Comfortable working in a fast-paced, metric-driven, and highly accountable sales environment
• Proficiency with CRM systems, call center platforms, dialers, and reporting tools

Nice To Haves

• Residential home services, appointment-setting, rehash, or lead-conversion experience is preferred

Responsibilities

• Lead, develop, and manage an outbound call center sales team of approximately 12–20 representatives
• Drive high-volume outbound dialing to warm leads, including unsold opportunities, previous customers, aged leads, and other qualified customer lists
• Establish clear expectations for dialing activity, contact rates, conversion rates, appointments booked, revenue generated, and overall sales productivity
• Coach representatives on phone sales techniques, objection handling, urgency creation, value positioning, and closing for the appointment
• Monitor live and recorded calls and provide timely, actionable coaching
• Use call center reporting, CRM data, and performance dashboards to identify trends and improve results
• Develop outbound calling strategies, lead segmentation, follow-up cadences, and targeted sales campaigns
• Hold representatives accountable through daily performance management, call reviews, scorecards, and one-on-one coaching
• Manage scheduling and staffing to maximize lead coverage, contact rates, and productivity
• Recruit, train, onboard, and develop new outbound sales representatives
• Partner with sales and operations leadership to align outbound campaigns with capacity and revenue goals
• Build a competitive, energetic, and accountable sales culture focused on measurable results
• Continuously improve scripts, workflows, dialing strategies, and call center processes

Benefits

• Competitive base salary plus annual corporate bonus opportunity
• Weekly pay via direct deposit
• Insurance available after 31 days, including low-cost medical plans
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO plus 8 paid holidays
• Company-paid life insurance
• Career advancement opportunities within a national service organization
• Strong leadership support and established infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed