Outbound Call Center Agent

AutoShop Recruiting • Houston, TX

3d • Hybrid

About The Position

AutoShop Call Backs is seeking driven, competitive, and phone-savvy professionals for an Outbound Automotive Call Specialist role. This position is ideal for individuals who enjoy achieving goals, maintaining productivity, and directly influencing their income through performance. The role involves connecting with automotive customers daily to help repair facilities re-engage lost opportunities and create value. Previous experience in dealership BDC, automotive sales, inside sales, telemarketing, appointment setting, hospitality, customer retention, collections, or high-volume call centers is beneficial. The compensation includes a base pay equivalent to approximately $20/hour, with monthly performance bonuses that allow top performers to earn $50,000-$60,000+ annually. There are clear opportunities for advancement as the company grows.

Requirements

• Highly coachable
• Self-motivated
• Competitive
• Reliable and punctual
• Comfortable working on the phone all day
• Able to stay positive through rejection
• Process-oriented and detail-focused
• Dedicated home office space (for remote work eligibility)
• Reliable high-speed internet (for remote work eligibility)
• Professional work environment free from distractions (for remote work eligibility)
• Ability to maintain performance standards while working independently (for remote work eligibility)

Nice To Haves

• Automotive BDC experience
• Automotive Service Advising experience
• Automotive Sales experience
• Call Center experience
• Customer Retention experience
• Collections experience
• Hospitality experience
• Retail experience
• Leadership experience
• Appointment Setting experience
• Inside Sales experience
• Automotive experience is helpful but not required

Responsibilities

• Make 160-250 outbound calls per day
• Follow proven scripts and processes
• Schedule appointments and reconnect customers with automotive repair facilities
• Maintain accurate notes and customer records
• Consistently hit activity and performance goals
• Deliver a professional customer experience on every call
• Participate in coaching, training, and performance reviews

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with company match
• Paid Time Off
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed