Outbound Reservations

Travel + Leisure Co.•Florida, USA (work from home), SC

1d•Remote

About The Position

Outbound And Inbound Reservations Specialist – Create Dream Vacations & Drive Results! How You’ll Shine Are you a persuasive communicator with a passion for customer service? Do you thrive in a fast-paced environment where performance and results are rewarded? As an Outbound and Inbound Reservations Specialist, you’ll be at the forefront of helping our valued owners plan their next dream getaway while meeting and exceeding your goals. We’re looking for highly motivated individuals with exceptional selling skills, the ability to build strong relationships with owners, and a drive to convert conversations into bookings. If you’re competitive, goal-oriented, and eager to maximize your earning potential, this is the role for you! Why Join Us? Imagine connecting with owners who are genuinely excited to hear from you, guiding them toward exclusive vacation opportunities, and helping turn their travel dreams into reality! You’ll start with immersive training to become an expert in overcoming objections, tailoring offers, and mastering our vacation products. With a work-from-home opportunity, you’ll have the flexibility to build rewarding connections and achieve success from the comfort of your home.

Requirements

High school diploma or GED.
Excellent communication skills and a strong customer focus.
Sales-minded professionalism.
Hospitality, sales, or marketing call center experience.
Ability to overcome challenges and objections.
Ability to work in a goal- and performance-based environment.
Quiet workplace free of distractions and background noise
High speed internet requirements: Download speed of 20 mbps and upload speed of 3 mbps average ping below 100m
Must be able to hardwire computer directly to a router
Must have own personal device with a working camera to be used for the first week of training (until our computers reach your home)
Intermediate computer proficiency and ability to troubleshoot technical issues while at home

Responsibilities

Drive Reservations & Revenue: Use your persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings.
Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions.
Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions.
Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers.
Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns.
Exceed Performance Goals: Strive to meet and exceed key performance metrics.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (subject to eligibility)
Parental leave (subject to eligibility)
Holidays (subject to eligibility)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program