Outage Coordinator

Potelco, Inc.•Sumner, WA

1d•$28 - $32•Onsite

About The Position

Potelco, Inc. seeks an Outage Coordinator to join the team in Sumner, WA. This role coordinates 24/7 Potelco emergency response crew requests. Provides incident-specific support, coordination, prioritization, tracking, and invoicing for emergency response work received from customers to Potelco Operations. This role will be on a night shift schedule and training occurs in Sumner, WA on the Day shift. The schedule consists of 7 days on; 7 days off.

Requirements

High school diploma or equivalent.
Ability to think analytically and problem solve independently.
Familiarity with Microsoft Office 365, and various tracking software (training provided).
Ability to work Storms, weekends, holidays and on-call (this is a 24/7 department)
Ability to multi task, and communicate effectively.
Ability to prioritize based on size and scope of jobs.
Ability to function as a team player within a great team
Must have reliable transportation
Ability to venture outside of comfort zone, and must have the willingness to learn

Responsibilities

Initiate and coordinate 24/7 emergency crew requests with operation crews.
Provides incident specific support, coordination, prioritization, tracking and invoicing for emergency response work received from customers to Potelco Operations.
Schedule Hydro-Vac Trucks outside of normal business hours.
Professional communication with internal and external teams.
Creating job specific details.
Monitoring estimated time of restoration, working with internal and external teams to ensure time is adjusted as needed.
Utilize Microsoft Suite and customized vendor applications for job related tasks.
Work in a collaborative space to quickly and effectively solve issues.