OOH Quality Manager

SKU Recruitment

35d•$35,000•Hybrid

About The Position

Out of Hours Quality Manager – Complex Mental Health & Learning Disability Remote / Bristol – Office Based Option Salary: Up to £35,000 DOE Hours: 23:00–06:00 – Rota Basis (Flexible Days) Job Type: Full-time, Permanent An exciting opportunity has arisen for an experienced Quality Manager or senior care professional to join a growing specialist healthcare provider supporting individuals with complex mental health and learning disability needs. This is a unique out-of-hours quality and operational support role, providing oversight during the night and ensuring care teams have access to appropriate guidance and support when required. The role will focus on supporting the quality of care delivered across services, including reviewing care plans, risk assessments, and records, while also overseeing the out-of-hours telephone line and responding to queries or emerging issues. This could be an excellent opportunity for an experienced Senior Support Worker or senior care professional from a mental health hospital/unit looking to move into a quality-focused position.

Requirements

Experience working within complex mental health and/or learning disability services
Previous experience in a senior care, quality, supervisory, or management position
Senior Support Workers from mental health hospitals or specialist units will be considered
Strong understanding of care plans, risk assessments, and quality standards
Experience auditing care records or supporting quality assurance is desirable
Confident dealing with challenging situations and out-of-hours queries
Strong communication and decision-making skills
Resilient and able to work autonomously
Comfortable working during out-of-hours periods
Ability to identify and appropriately escalate risks and safeguarding concerns

Responsibilities

Provide out-of-hours quality and operational support between 23:00 and 06:00
Support care teams with queries relating to complex mental health and learning disability services
Review and support the development of care plans and risk assessments
Audit care records and files to ensure appropriate standards are maintained
Identify areas of concern and escalate issues appropriately
Oversee the out-of-hours telephone line and respond to incoming queries
Provide guidance and reassurance to staff during out-of-hours periods
Monitor incidents, concerns, and safeguarding matters and escalate where required
Work collaboratively with operational and quality teams to maintain high standards
Contribute to continuous improvement across the services