OTC Credit and Collections Analyst

Labatt Breweries of Canada • Moncton, NB

1d • Onsite

About The Position

The OTC Credit & Collections Analyst is responsible for managing customer accounts by applying payments, reconciling invoices, following up on overdue balances, and supporting credit-related decisions. This role involves daily interaction with customers and internal Sales teams to resolve account issues, manage delinquent accounts, reduce financial risk, and ensure timely collection of outstanding receivables.

Requirements

• Bilingual in English and French, with the ability to communicate professionally with customers via phone and email.
• 2+ years of experience in Credit, Collections, Accounts Receivable, Order-to-Cash (OTC), or a related finance function.
• Strong organizational and time management skills with the ability to prioritize multiple tasks and deadlines.
• Detail-oriented with strong problem-solving and analytical abilities.
• Ability to build positive working relationships with customers, Sales teams, and cross-functional stakeholders.

Responsibilities

• Perform collections related activities in both French and English, including calling customers directly and sending communications via email.
• Keep Weekly/Monthly Overdue and Bad Debt risk to the minimum and within agreed limits from Business.
• Collaborate with both Internal and External Stakeholders - Customers, Logistics, Revenue, GBS, etc. to reduce the cycle time from invoice generation to collection.
• Perform reviews on customers orders to authorize or deny releasing them for delivery.

Benefits

• Health benefits plan, including competitive coverage for medical, dental, mental health, life, and disability insurance, that can be flexed to fit your needs.
• Additional flex credits for healthcare or wellness spending accounts
• Retirement plan with a generous company-matching contribution, and low-fee RRSP & TFSA savings opportunities to help you secure your financial future.
• Personalized support through an inclusive family-forming benefit, and generous financial support/top-ups for parental leave
• Access to many wellbeing resources, including Employee & Family Assistance Program support, Webinars, and more.
• An annual allotment of Beer and Beyond-Beer products for employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed