OTB Host - Rock Springs

Wyoming Downs•Rock Springs, WY

1d•Onsite

About The Position

The OTB Host is responsible for walking the OTB floor, proactively greeting customers, and providing friendly, courteous service at all times. This role involves answering guest questions, building rapport with returning customers, and quickly and accurately handling cash transactions when necessary. The host is also tasked with protecting company assets, adhering to company and departmental policies/procedures, including gaming regulations, and ensuring compliance with Title 31 and federal regulations.

Requirements

Friendly personality comfortable initiating greetings and conversations
Experience using basic tools
Previous proven experience accurately counting, handling, and keeping track of money
Ability to quickly learn, pari-mutuel equipment, and rules and regulations
Basic understanding of, and experience using, computers and computer programs
At least 21 years of age
Ability to communicate effectively in English, including both written and verbal forms
Professional appearance and personal hygiene as deemed appropriate by supervisor
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Obtain and maintain the required Gaming License.
Successfully complete and past post-offer, pre-employment and random drug screenings.

Nice To Haves

High school diploma or equivalent
Previous experience in customer service role
Previous pari-mutuel experience

Responsibilities

Walk the gaming area looking for opportunities to interact with internal and external guests displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
Clearly communicate how terminals play and operate, Winners Club benefits, internal promotions, and site amenities.
Calmly listen to guest concerns and complaints; attempt to resolve as possible.
Accurately count and maintain cash bank and transactions.
Keep gaming area clean, stocked, secured, and well maintained, including but not limited to, picking up trash, cleaning empty drinks, etc.
Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
Work effectively with staff and guests, including but not limited to, working through disagreements in a courteous manner.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
Maintain good working relations through all channels of supervisors, employees, and regulators.
Follow instructions of the supervisor.
Efficiently perform duties in both calm and busy situations.
Perform additional duties and responsibilities as assigned.