OT Support Engineer

Copeland•El Paso, TX

13d

About The Position

As an OT Support Engineer, you provide technical support to end users across software, hardware, and systems managed by the IT department, including networking and communications platforms. You are responsible for performing periodic preventive and corrective maintenance to ensure the reliability, security, and proper operation of IT equipment and services. The role also involves participating in system-related projects and supporting continuous improvement initiatives. In addition, the OT Support Engineer performs basic programming and scripting tasks to support automation, system integration, reporting, dashboards, and troubleshooting efforts. This includes modifying existing scripts, developing simple utilities, and assisting with data extraction or configuration tasks as required by business and operational needs.

Requirements

Three years of experience in a similar position.
Proficiency in computer applications
Windows operating systems
Knowledge and mastery of computer hardware and software
Fluency in spoken and written English (70%)
Knowledge of LAN/WAN networks

Nice To Haves

CCTV systems
Tress system
Axtrax physical access control system
Programming languages C# .net, VB.net, JavaScript, PHP.
Knowledge of SQL Database
Advanced certifications such as ITIL, MCSA, CCNA, Azure Administrator,or PMP.
Experience with IT service management platform ServiceNow.
Experience in task automation for systems administration.
Bilingual English/Spanish communication skills are considered an asset.

Responsibilities

Install, configure, and maintain computer hardware, printers, and related peripheral equipment.
Provide technical support to end users for software, hardware, and system-related issues.
Perform and manage preventive and corrective maintenance for computer equipment, printers, and servers to ensure reliable operation.
Identify, recommend, and implement IT solutions in collaboration with business departments to support company objectives.
Develop and implement software and hardware initiatives to improve operational efficiency.
Manage and support IT-approved computer equipment and networks in accordance with department standards.
Administer user accounts, access rights, and permissions across multiple information systems. including Active Directory.
Maintain accurate inventory records for IT-approved hardware and equipment.
Ensure compliance with established IT policies, procedures, and security standards.
Understand, follow, and support quality system procedures.
Manage vendor relationships.
Support operational technology (OT) devices and systems including handheld scanners, industrial printers, machine interfaces, warehouse technology, and related equipment