OSS Technical Expert

Rogers Communications•Montreal, QC

10d•Onsite

About The Position

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity: Who we're looking for: At Rogers, our customers' satisfaction is our obsession. We are looking for experienced technology leaders who are passionate about building secure, scalable, and highly reliable operational systems that support critical telecommunications services. As a Technical Expert, you will provide technical leadership for enterprise Fault Management. You will own initiatives from concept through production delivery, working directly with stakeholders to understand business needs, define requirements, architect solutions, develop software, and lead implementation activities. As a technical leader, you will drive strategic initiatives while ensuring that solutions are secure, maintainable, and aligned with operational objectives.

Requirements

Fluent in English; French is an asset.
Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
5+ years of experience delivering enterprise software and platform solutions.
Strong Linux administration experience.
Experience with Fault Management, Alarm Management, Network Management, or Monitoring platforms.
Experience performing operating system patching and security remediation activities.
Experience with IBM Netcool, NOI, or similar enterprise monitoring solutions.
Experience defining requirements and translating business needs into technical solutions.
Strong SQL and database skills.
Understanding of APIs, system integrations, and data flows.
Experience with Fault Management, OSS, Network Management, or Telecommunications environments.
Familiarity with software development and delivery lifecycle practices.
Strong stakeholder management and communication skills.

Nice To Haves

Ability to independently lead complex technical initiatives with minimal supervision.
Strong business analysis and requirements elicitation capabilities.
Strategic thinker with a hands-on delivery mindset.
Excellent written, verbal, and presentation skills.
Ability to influence stakeholders and drive consensus across organizations.
Passion for automation, security, operational excellence, and continuous improvement.
Strong mentorship and technical leadership skills.
Ability to balance architectural vision with practical execution.

Responsibilities

Lead initiatives through the complete solution lifecycle, from business need identification through requirements, design, development, testing, deployment, and operational transition.
Engage stakeholders to understand business and operational challenges and translate them into technical and functional requirements.
Define solution architecture and technical implementation strategies.
Design, develop, and implement enterprise-scale Fault Management solutions.
Administer and support Linux-based production environments.
Configure and support IBM Netcool and related monitoring technologies.
Plan and execute operating system patching and security remediation activities.
Drive security, compliance, resiliency, and operational excellence across supported platforms.
Lead technical discussions, design reviews, and implementation planning activities.
Manage relationships with technology partners.
Mentor team members and provide technical leadership across projects.
Drive initiatives to successful delivery while balancing short-term execution and long-term platform strategy.

Benefits

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low cost gym membership