OSS Technical Expert

Rogers Communications•Montreal, QC

7d•Onsite

About The Position

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity: We are seeking a highly skilled and motivated OSS Technical Expert to support, enhance, and evolve our Wireless Element Management Systems (EMS) platforms while driving automation and operational excellence across the network management ecosystem. The successful candidate will be responsible for the administration, integration, automation, and lifecycle management of Wireless Element Management platforms. This role requires strong technical leadership, cross-functional collaboration, vendor coordination, and a passion for leveraging automation and AI to improve operational efficiency.

Requirements

7+ years of experience in telecommunications, OSS, EMS, network management, or related fields.
Strong experience with Wireless EMS.
Strong understanding of wireless network technologies including; LTE, 5G, Radio Access Networks (RAN), and Core network concepts
Experience with Linux/Unix administration.
Experience with scripting and automation using one or more of; Python, Shell scripting, Ansible, and REST APIs
Experience troubleshooting complex multi-system integrations.
Knowledge of cloud-native and virtualization technologies.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Experience leading technical initiatives and cross-functional projects.
Strong stakeholder and vendor management capabilities.
Ability to work independently while contributing effectively to a team environment.
Ability to manage multiple priorities within a fast-paced operational environment.

Nice To Haves

Experience with Orchestration tools.
Software development experience using; Python, Java, JavaScript, and Git-based development practices
Experience with DevOps and CI/CD pipelines.
Knowledge of inventory and service orchestration platforms.
Experience with cloud platforms and container technologies; Kubernetes, OpenShift, and Docker
Understanding of network assurance, service orchestration, and closed-loop automation.
Familiarity with AI-assisted engineering tools and enterprise AI platforms.

Responsibilities

Administer, support, and optimize platforms.
Ensure platform stability, performance, security, and compliance.
Lead platform upgrades, migrations, patching, and capacity planning activities.
Troubleshoot and resolve complex platform and integration issues.
Ensure platform evolution.
Design and implement automation solutions to streamline OSS and operational processes.
Develop scripts, tools, and workflows to reduce manual effort and improve service delivery.
Integrate EMS, OSS, inventory, and orchestration platforms across the network ecosystem.
Drive adoption of Infrastructure as Code (IaC) and automated operational practices.
Support integrations between network management systems, inventory systems, orchestration platforms, and business systems.
Contribute to OSS modernization initiatives and architecture evolution.
Participate in solution design reviews and technical architecture discussions.
Act as a technical lead and point of contact for vendors.
Drive issue resolution, escalations, and technical reviews with external partners.
Coordinate with internal engineering, operations, architecture, security, and project teams.
Ensure vendors meet service expectations, timelines, and quality standards.
Identify opportunities to leverage Artificial Intelligence and Generative AI to improve operational efficiency.
Integrate AI-enabled capabilities into daily engineering and operational workflows.
Promote AI-driven automation, analytics, incident management, and knowledge management practices.
Stay current with emerging AI technologies applicable to OSS and network operations.
Mentor junior engineers and provide technical guidance across projects.
Foster a collaborative, team-oriented culture.
Effectively communicate technical concepts to both technical and non-technical audiences.
Operate successfully in a dynamic, fast-paced environment with shifting priorities.

Benefits

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low cost gym membership