OSS Senior Systems Analyst

Rogers Communications•Montreal, QC

41d•Onsite

About The Position

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity: Who we're looking for: At Rogers, our customers' satisfaction is our obsession. We are looking for innovative and driven professionals who are passionate about building and supporting the systems that keep our telecommunications network visible, reliable, and operational. As a Senior Systems Analyst, you will be part of a team responsible for delivering and supporting enterprise Fault Management, Automation and Operations Support Systems. You will work closely with business and operational stakeholders to understand their needs and help transform those requirements into effective technological solutions. This role combines software development, security and operations (DevSecOps), you will contribute throughout the solution lifecycle, from requirements gathering and analysis through implementation, testing, deployment, and operational support.

Requirements

Fluent in English and French
Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
2-5 years of experience in software development.
Proven experience leading projects from requirements gathering through implementation and production deployment.
Strong software development experience using Java and Python.
Experience installing, configuring, upgrading, and supporting Oracle WebLogic environments.
Experience with DevSecOps, CI/CD pipelines, automation frameworks, and secure software delivery practices.
Experience working in Linux environments.
Experience analyzing business needs and documenting technical requirements.
Experience with SQL, databases, APIs, and enterprise system integrations.
Knowledge of telecommunications networks and OSS ecosystems is considered an asset.
Strong analytical and problem-solving skills.

Nice To Haves

Strong written and verbal communication skills.
Ability to simplify complex technical concepts for diverse audiences.
Customer-focused mindset with a passion for operational excellence.
Strong collaboration and teamwork skills.
Ability to manage multiple priorities in a dynamic environment.
Curiosity and desire to continuously learn new technologies.
Creative thinker who challenges the status quo and drives improvement.

Responsibilities

Gather, analyze, and document business and operational requirements.
Collaborate with stakeholders to understand monitoring and operational challenges and translate them into technical solutions.
Design, configure, implement, and support Fault Management solutions.
Integrate network elements, applications, and data sources into enterprise automation and alarm management platforms.
Develop and maintain applications, APIs, integrations, and automation solutions using Java and Python.
Lead software development activities following DevSecOps and secure development best practices.
Develop and maintain SQL queries, reports, and data integrations.
Install, configure, upgrade, and maintain Oracle WebLogic environments and related middleware technologies.
Support Linux-based applications and environments.
Participate in testing, deployment, and production implementation activities.
Troubleshoot and resolve application, integration, and platform issues.
Collaborate with multidisciplinary teams to improve operational efficiency and monitoring effectiveness.
Contribute to platform evolution and continuous improvement initiatives.
Drive assigned initiatives to successful completion while ensuring quality and operational stability.

Benefits

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low cost gym membership