OSP Technician

RTC Communications•Montgomery, IN

6d•Onsite

About The Position

The OSP Technician is an entry-level position responsible for placing buried and aerial fiber service drops from the serving terminal to the customer's home. The technician places the drop, mounts the network interface device (NID), and prepares the drop so the install technician can complete service. The OSP Technician reports to the Operations leader. With training, the OSP Technician will learn to splice fiber, complete customer installations, and resolve customer trouble tickets, serving as backup coverage for these roles as business needs require. No prior telecom experience is required. RTC Communications provides training on equipment, safety, and fiber work. This is a physically demanding outdoor job performed year-round in varying weather and around equipment, trenches, power lines, and roadway traffic. Work may also take place in attics, crawl spaces, and manholes.

Requirements

At least 18 years old.
High school diploma or GED.
Have and maintain a valid driver's license and remain eligible for DOT requirements.
Ability to safely tow and maneuver a trailer with equipment.
Mechanical aptitude and willingness to learn to operate trenchers, plows, boring equipment, mini excavators, and bucket trucks.
Comfortable working at heights from ladders and bucket trucks.
Basic computer or tablet skills to read work orders, record notes, and close tickets.
Courteous, professional communication with customers and property owners.
Reliable attendance and punctuality.
Willingness to work overtime as needed and various shifts as business needs dictate.
Availability for on-call/standby responsibilities once qualified.
Ability to lift and carry up to 50 pounds regularly, and more than 100 pounds occasionally with assistance or equipment.
Ability to dig, stoop, kneel, crouch, and crawl for extended periods; stand and walk on uneven ground for most of the workday; and climb ladders and poles.
Ability to safely operate heavy equipment and power tools, including with extended exposure to vibration.
Ability to distinguish colors to read locate marks and fiber color codes, judge distances, and read work orders and maps.
Ability to communicate clearly with customers, coworkers, and the supervisor in person, by phone, and by radio.

Nice To Haves

Experience operating a trencher, vibratory plow, directional bore, mini excavator, or bucket truck.
Experience in construction, landscaping, utility, or telecommunications work.
Basic understanding of fiber optic or telecommunication products and services.

Responsibilities

Receive daily drop work orders and complete them on schedule, accounting for weather, material, and equipment availability.
Confirm the locate ticket placed by Customer Care is complete and all utilities are marked before digging. Follow Indiana 811 requirements and stop work when marks are missing, unclear, or inconsistent with field conditions.
Bury fiber service drops from the serving terminal to customer premises using a walk-behind trencher, vibratory plow, mini excavator, or hand tools as site conditions require.
Bore under driveways, sidewalks, and roads as needed to complete buried drops.
Place aerial service drops from poles to customer premises using ladders and bucket trucks.
Mount the NID at customer premises and leave the drop secured, labeled, and ready for the install technician.
Communicate with property owners before work begins to confirm the drop route and NID location and explain expected yard disturbance.
Restore work sites after placement, including backfill, cleanup, and yard restoration to RTC standards.
Document completed drops accurately, including route, footage, and photos, and close work orders in the system.
Report damaged facilities, line hits, or property damage to the supervisor immediately.
Perform daily inspections and basic maintenance on assigned vehicles, trailers, and equipment, including required DOT inspections.
Follow RTC safety protocols, including PPE, fall protection, work zone traffic control, and excavation safety.
With training, splice fiber optic cable and perform basic fiber testing.
With training, complete customer service installations and troubleshoot and resolve customer trouble tickets.
Provide backup coverage for the installation and repair team when workload, absences, or outages require it.