OSP Engineering and Customer Support Coordinator

Luminate Broadband • Craig, CO

11d • Hybrid

About The Position

Luminate is looking for an OSP Engineering & Customer Support Coordinator to design and estimate our fiber-to-the-premise network while serving as the key point of contact between Operations, technicians, and customers. It's a hybrid role - part technical engineering, part customer consultation - for someone who's as comfortable reading a network map as they are on the phone with a customer.

Requirements

• Strong communication skills - you'll bridge technical and customer-facing conversations daily
• Comfort managing billing, collections, and account processes
• Customer service background, ideally in telecom or utilities
• Ability to juggle engineering projects, customer calls, and billing deadlines

Nice To Haves

• Experience with NISC software or similar OSP/GIS design tools

Responsibilities

• Engineer, estimate, and design fiber, Fixed Wireless, and Millimeter Wave network extensions using NISC software
• Prepare and issue staking sheets for field construction crews
• Serve as the primary liaison between Engineering and residential/commercial customers - scheduling site visits, consulting on service needs, and following up post-installation
• Assist with design review and recommendations for the YVEA middle-mile backbone network
• Run monthly billing processes, manage delinquent accounts, and process disconnects per policy
• Support escalated technical and billing complaints, coordinating between Customer Service and Engineering
• Troubleshoot fiber and connectivity issues, escalating complex cases as needed

Benefits

• Help build critical fiber infrastructure for our community, with a role that spans engineering, operations, and customer service - real variety, real impact.
• Candidates must pass a drug screen, excluding THC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed