OSP Coordinator / Specialist Support III
Pearce Services•Texas, TX
•$20 - $28•Onsite
About The Position
The Coordinator / Specialist Support III is responsible for coordinating and administering work order activities within the COE/OSP Support Centers to ensure projects progress efficiently from planning through completion. This role serves as a central point of coordination between Planning, Engineering, Drafting, vendors, and internal stakeholders, ensuring work orders are accurately scheduled, tracked, reconciled, and closed. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. This position requires strong project coordination, communication, and problem-solving skills, along with the ability to manage multiple priorities while driving operational excellence and continuous process improvement.
Requirements
- Experience supporting OSP (Outside Plant) Engineering operations is required.
- Experience coordinating OSP engineering workflows, work orders, or telecommunications projects.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
- Working knowledge of SharePoint.
- Strong understanding of OSP engineering processes, work order management, and project coordination.
- Ability to coordinate multiple projects while meeting deadlines in a fast-paced environment.
- Experience documenting business processes and driving continuous process improvement.
- Strong analytical, organizational, and problem-solving skills.
- Proven ability to build collaborative relationships across engineering, planning, drafting, construction, vendors, and leadership teams.
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently with minimal supervision.
- Demonstrated conflict resolution and issue resolution skills.
- Ability to quickly learn new systems and applications.
- Excellent time management skills with the ability to prioritize competing demands.
Nice To Haves
- Experience supporting Ziply Fiber projects is highly preferred.
- Experience within the telecommunications industry supporting fiber network deployment.
- Experience with work order management systems and project tracking tools.
- Experience coordinating cross-functional engineering teams in a high-volume environment.
- Familiarity with engineering and GIS platforms such as IQGeo, ArcGIS, AutoCAD, SpatialNet, or similar systems is a plus.
- Associate's or Bachelor's degree in Business Administration, Telecommunications, Engineering Technology, Project Management, or a related field preferred.
Responsibilities
- Coordinate work order administration activities, including scheduling, tracking, reconciliation, and closeout.
- Monitor project milestones and ensure work orders progress according to established timelines.
- Coordinate material procurement and staging to support project execution.
- Serve as the primary liaison between Planning, Engineering, Drafting, vendors, and other cross-functional teams.
- Coordinate workflow across OSP Planning, Engineering, Drafting, and Construction teams to ensure projects remain on schedule.
- Assign work, monitor workflow, and ensure quality standards are met.
- Track project progress and provide regular status updates and reporting to leadership.
- Identify, troubleshoot, and resolve work order or project issues while escalating risks as appropriate.
- Support vendors throughout the project lifecycle to ensure timely and successful completion of assigned work.
- Maintain accurate documentation and records within multiple business systems.
- Assist with process documentation, workflow improvements, and operational efficiency initiatives.
- Develop reports, dashboards, and metrics to monitor project performance and support management decision-making.
- Perform additional duties and special projects as assigned.
Benefits
- performance and referral bonuses
- production incentives
- tool/equipment and fuel stipends
- company vehicle
- per diem or other applicable compensation
- health and life insurance
- 401k with employer match
- paid time off
- tuition reimbursement
- professional development courses
- medical, dental and vision insurance
- flexible spending accounts
- HSA option
- paid vacation
- paid holidays
- company-matching 401(k) Retirement
- Life Insurance
- Tuition reimbursement
- professional development training
- company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
