OS&D Specialist

Stevens Transport•Dallas, TX

1d•Onsite

About The Position

When a delivered product is rejected by the consignee, the Freight/Cargo Claims (OS&D) Specialist is responsible for remotely investigating the claim for overages, shortages, damages, discrepancies, spoilage, and/or loss. The primary purpose of this role is to communicate between the driver, the intended receiver, and the customer concerning the disposition of the undeliverable freight while protecting the interest of both the company and the customer.

Requirements

Strong computer skills in a Windows environment, including Outlook, Excel, and Word
Attention to detail with strong organizational skills when managing claims.
Ability to multi-task and perform accurately and reliably in a fast-paced environment with rapidly changing priorities
Must be a high degree of integrity and dependability
Must be a self-starter with a high level of independent organization skills
The ability to effectively communicate with co-workers, management and third parties even during challenging situations
Claims processing
Case management
Loss investigation
Data analysis
Critical thinking
Root cause identification
Problem solving
Dealing with ambiguity
Customer service
Time management
Decision making
Evidence collection
Damages review
Research
Communication

Nice To Haves

Transportation/Warehouse/Logistics industry experience
Experience with AS/400 is ideal

Responsibilities

Responding to incoming calls from drivers and customers regarding potential freight damages, overages, shortages, or spoilage.
Determining claim validity and facilitating timely and accurate processing and execution
Providing complete and thorough instructions to drivers on acceptable protocol and following up accordingly
Monitoring climate control trailer temperatures
Ensuring that all paperwork is properly attainable in the event of a claim
Communicating between the driver, the intended receiver and the customer concerning the disposition of the undeliverable freight and shortage discrepancies
Notifying internal Operations personnel to track, secure and redeliver rejected any freight
Documenting all communications and activities that occur during the handling of the claim