OS&D/ Office Administrator

Manitoulin Group of Companies•Saskatoon, SK

3d•CA$22 - CA$25•Onsite

About The Position

Manitoulin Transport is seeking an OS&D/ Office Administrator to join their team. This role involves tracing freight, managing exception reports for customers and partner carriers, handling customer and terminal requests, gathering information on shipment issues, communicating exceptions to customers, obtaining return authorizations, performing camera checks for missing freight, responding to emails promptly, and dealing with upset customers. The hours for this position are 7 AM to 3:30 PM daily.

Requirements

Pleasant mannerism is required
Well organized
Ability to work unsupervised
Knowledge of computers and typing skills are essential
Excellent data entry and listening/communicating skills
Knowledge of dangerous goods transportation
Ability to prioritize and multitask
Ability to handle stressful situations and keep calm
Team player
Excellent communication skills, both oral & written
Providing customers with excellent customer service and escalating issues

Nice To Haves

Forklift experience is an asset

Responsibilities

Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound
Requests by customers and terminals via phone calls or emails
Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
Camera checks for missing freight
Answering emails within 45 minutes
Dealing with upset customers