OS&D Coordinator

Hirschbach Motor Lines • Dubuque, IA

1d

About The Position

The OS&D (Overages, Shortages, Damages) Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS&D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations.
Schedule:
Monday - Friday; 8am -5pm
What you will be doing!

Requirements

• Experience with MS Office Suite, including Word, Excel and PowerPoint
• Excellent oral and written communications skills
• Ability to get detailed information during a time of crisis
• Ability to effectively prioritize functions continuously

Nice To Haves

• Previous industry experience using AS400 is preferred

Responsibilities

• Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
• Communicating with the Claims Administrator for actual or potential cargo claims.
• Creating and maintaining claim files for OS&D issues.
• Entering claim information into the AS400.
• Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
• Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
• Other duties as assigned by management.

Benefits

• Opportunity to earn bonus incentives!
• Full comprehensive benefit plan includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
• 120 hours of PTO on your first day!
• 160 Work from Home Hours after 6 months of service
• 401 (k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed