Orthopedic Triage Specialist - Hybrid Remote

ORTHOPAEDIC ASSOCIATES OF WISCONSIN•Village of Pewaukee, WI

7d•Hybrid

About The Position

The Orthopedic Triage Specialist facilitates communication between patients, providers, care teams, and referral sources. Obtaining precise and accurate information from patients is critical to this role. The Orthopedic Triage Specialist serves as a liaison between patients and clinical staff, working closely with OAW healthcare professionals to ensure efficient patient care through telephone triage, patient education, and care coordination. Following an onsite training period, this position operates primarily in a remote work environment with regular onsite attendance requirements.

Requirements

High School Diploma or equivalent required.
CPR/AED Certification required.
Excellent attention to detail and ability to work in a fast-paced, high-pressure environment.
Experience communicating and interacting with physicians, contributing in a team environment, and working with patients in a professional and ethical manner.
Working knowledge of EPIC or other equivalent electronic medical records.
Strong interpersonal skills and phone etiquette with a professional and courteous manner required.
Acute organizational and time management abilities, with the ability to manage multiple priorities in a fast-paced environment.
Cooperative and professional behavior toward patients, peers, providers, management, and visitors.
Ability to work independently and maintain productivity in a remote work environment while adhering to departmental performance and communication standards.
Clear and effective communication with patients, families, and the healthcare team. Active listening to understand patient concerns, symptoms, and needs. Accurate and thorough documentation in electronic health records (EHR) and patient notes.
Interpreting data from diagnostic tests and patient records. Using mathematical reasoning to determine appropriate interventions and care plans. Keeping track of patient statistics, outcomes, and metrics for quality improvement.
Making informed decisions about patient care based on clinical guidelines and patient assessment. Ability to prioritize tasks and patient needs effectively. Making decisions with ethical standards and patient rights. Adjusting decisions and care plans based on evolving patient conditions and new information.
Understand and correctly use medical and insurance terminology to communicate effectively with professionals and accurately document information. Navigate electronic health records (EHR) and insurance verification systems, communicating findings and updates through these platforms. Have the capability to use EPIC and Microsoft Office, and various authorizations platforms in everyday work proficiently.

Nice To Haves

Orthopedic clinic experience preferred.
At least two years of experience in an outpatient clinic setting is preferred.

Responsibilities

Assess and evaluate telephone calls from patients, family, or other healthcare providers to direct patients toward the appropriate level of service required.
Collaborate with physicians, PAs, and other staff to plan and execute process changes that improve patient care services and patient management.
Follows physician-approved clinical protocols and triage standards, facilitating all paperwork and related tasks.
Enters imaging order per physician instruction to expedite patient care.
Reviews post-operative instructions and addresses patient concerns and answers questions related to their future care.
Upholds patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
Preserve accurate and detailed patient records in compliance with organizational policies and regulations.
Stay current with advancements in orthopaedic nursing practices through continuing education and professional development.
Promotes a safe and secure working environment.
When working in a remote setting, performing all assigned duties and tasks efficiently.
Perform phlebotomy and other clinical support duties when working onsite, as needed.