Orthopedic Patient Transition Coordinator

Revere Health•Provo, UT

About The Position

The Orthopedic Patient Transition Coordinator supports patients during the transition of Revere Health’s orthopedic clinic. The role provides compassionate, knowledgeable, and efficient assistance as patients identify next steps in care, including appropriate providers within Revere Health or in the broader community, helping ensure continuity of care and a positive patient experience. The coordinator also assists the Orthopedic Administrator with inventory management and other office transition tasks. This is a temporary position established to support patients during the transition period and is anticipated to end on November 30, 2026. It is open only to current employees of Revere Health’s Provo Orthopedic group. The position may require travel to other Revere Health clinics within Utah County as needed.

Requirements

Must be a current employee of Revere Health’s Provo Orthopedic group.
Knowledge of orthopedic terminology, procedures, and common conditions, obtained through experience in an orthopedic or healthcare setting.
Excellent interpersonal and communication skills and a patient-centered approach.
Strong organizational skills and attention to detail.
Proficiency with electronic health record systems and Microsoft Office Suite.
Ability to work independently and collaboratively in a fast-paced, transitional environment.
Prior experience in referral coordination, patient navigation, or clinical support roles.
Experience working with insurance plans and understanding in-network versus out-of-network referrals.

Nice To Haves

Medical Assistant or similar clinical background.

Responsibilities

Serve as the primary office contact for patients seeking orthopedic follow-up or continued care.
Help patients understand their care options, including in-network and external resources.
Guide patients with complex questions or inquiries about care and follow-up options.
Work with internal departments and clinics to ensure smooth handoffs.
Maintain up-to-date knowledge of available providers and services in the region.
Communicate with patients in a timely manner by phone, email, or other communication channels.
Document all interactions in the electronic health record.
Address patient concerns and escalate complex cases to leadership or care coordination teams as appropriate.
Maintain confidentiality and comply with HIPAA and other relevant regulations.
Inventory assets, durable medical equipment (DME), medications, and other medical supplies.
Assist with closing outstanding vendor accounts.
Assist with other office transition tasks as necessary and assigned.
Travel to other Revere Health clinics within Utah County as needed.