Orthopedic Patient Care Coordinator- LH Orthopedics Odenton

Luminis Health • Annapolis, MD

3h • Onsite

About The Position

Orthopedic Patient Care Coordinators perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep clinic operations running smoothly. The role involves ensuring the integrity of patient database information, participating in department clinical outcome projects and process improvement initiatives of care management, and implementing and coordinating patient care needs to facilitate the plan of care. The coordinator is also responsible for the assessment and coordination of patient care for the achievement of patient outcomes, verifying patient appointments and insurances, handling authorizations, mailing patient letters, triaging patient calls, assisting physicians and other disciplines, and communicating with physicians regarding changes to the medical plan of care. The position requires demonstrating commitment to work partners, promoting trust, respect, and a positive attitude, and adhering to I.C.A.R.E. behaviors to improve the patient's experience.

Requirements

• High School Diploma
• Must be able to demonstrate basic personal computer skills
• One year of clerical/billing experience in a medical office setting.
• Must have excellent communication skills.

Nice To Haves

• Medical records experience strongly preferred.

Responsibilities

• Proficient and correct use of all facets of medical practice software to ensure the integrity of patient database information.
• Participates in department clinical outcome projects as well as process improvement initiatives of care management.
• Implements and coordinates patient care needs to facilitate the plan of care.
• Demonstrates commitment to work partners to help each other reach mutual goals and learn from each other.
• Demonstrates actions and behaviors that consistently promote trust, respect, and a positive attitude and promote team morale.
• Assist physician with special projects and administrative responsibilities as necessary such as organizing meetings, depositions and lectures.
• Responsible for the assessment and coordination of patient care for the achievement of patient outcomes.
• Consistently verifies patient appointments, insurances and in office procedure authorizations.
• Consistently edits and mails various letters to patients including surgical posting and instructions.
• Triage patient calls in a timely manner.
• Assist with physicians, physician assistant, and other disciplines involved with care of the patient to foster a coordinated approach to patient care.
• Responsible for communicating with physician regarding any changes to the medical plan of care to avoid any delays.
• Demonstrates the I.C.A.R.E. behaviors to improve the patient’s experience.

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
• Benefit offerings based on employment status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees