Orthopedic Clinic- Scheduler

Nationwide Children's Hospital•Columbus, OH

2d•Onsite

About The Position

This is a full-time, benefits-eligible position working 40 hours per week, Monday through Friday from 8:00 am to 4:30 pm. The role will also involve cross-training in the department's registration and appointment check-in needs. The primary responsibility is to schedule numerous clinic outpatient appointments, obtain accurate demographic, insurance, and physician information, and pre-register outpatients in a timely and accurate manner.

Requirements

High school graduate, required.
Four years of experience in customer service and registration or admitting areas, required.
Keyboarding, typing, and data entry skills, required.
One year of experience working on a mainframe computer, required.
Experience using Outlook, Word, and Excel.
Ability to understand, retain, learn, and problem solve complex and quickly changing information with minimal supervision.
Must be able to multi-task and handle various priorities in a flexible, rapidly changing environment.
Excellent interpersonal, verbal, and written communication skills.
Must have excellent customer service skills with the ability to relate to diverse age and demographic backgrounds.
Ability to function as a team member responsible for staffing operational hours, collaborating in a respectful way, and contributing to the overall success of the team.

Nice To Haves

Associates degree, preferred.
Knowledge of medical terminology and the impact of managed care trends on hospital operations, preferred.
Bilingual abilities a plus.
Computerized scheduling experience, preferred.

Responsibilities

Schedules patients for designated outpatient services and coordinates changes in appointments through canceling or re-scheduling.
Works referral lists and contacts patients for appointments.
Collaborates and communicates with departments and physicians whose services are scheduled.
Interviews and registers designated patients in the computer system.
Pre-registers patients scheduled for less than 30 days in the future.
Obtains accurate demographics, insurances, and physician information during registration.
Screens registrations and customer data to ensure insurance eligibility and pre-certification and that physician referral requirements are met.
Assists in identifying self-pay patients and refers them to financial assistance, instructing on requirements.
Assists in the training and development of new employees.