Orthodontic Records Technician

Rael Bernstein D D S PC•Santa Rosa, CA

6d•Onsite

About The Position

The Orthodontic Records Technician enhances patient care by greeting and welcoming new patients into the practice. This role requires staying informed and updated on HIPAA and OSHA regulations. The technician will interact positively with patients, maintain a pleasant and caring attitude, and contribute to a people-oriented team environment. Responsibilities include maintaining a neat and orderly office and lab area, fabricating removable appliances, assisting in the evaluation of fit and esthetics, delivering retainers, performing retainer check appointments, and taking impressions. The technician will also pour impressions for retainers and study models, familiarize themselves with clinical assistant duties to substitute when necessary, seat and set up patients, take intra-oral scans, and assist with sterilization and restocking of instruments. Knowledge of instrument and supply identification is important for restocking. The role requires availability on non-doctor days for patient care and records management, including taking patient photographs, panoramic and cephalometric x-rays, uploading them to patient charts, and printing them for diagnostic purposes. Handling patient information in compliance with legal requirements, including HIPAA, is crucial. Communication with doctors, treatment coordinators, front desk, and office manager is essential. This includes shipping and receiving outside lab cases, reviewing the next week's deliveries, and checking the schedule daily. Maintaining open communication with the office manager, outside labs, and other agencies is also required. Inventory and maintenance management are key, including monitoring records materials, instruments, and equipment, understanding equipment maintenance and servicing needs, maintaining equipment in record/lab areas, performing overall maintenance of dental equipment, and maintaining the x-ray processor. Arranging for repairs and developing/maintaining daily and weekly maintenance schedules, along with providing monthly maintenance reports to management, are part of the role. Daily tasks include folding Cintas towels, preparing milk baths, ultrasonic solutions, impression trays, turning on LISA/Statim machines, electronics, preparing debond projects, processing instruments and impression trays, completing checklists, checking the schedule for appliance deliveries, and ensuring retainers are made prior to appointments. The technician will also assist the marketing team in internal and external marketing initiatives, staff a minimum of two marketing events per quarter, and represent the company in the community. Active participation in team meetings and adherence to team principles are expected. Other tasks as assigned by management and doctors will be performed.

Requirements

May be required to lift up to 40 pounds.
Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).
Vision: close vision, depth perception, and ability to adjust focus.
Hearing: able to satisfactory communicate with patients, doctor, and other staff members to ensure verbal communication is clearly understood, or a satisfactory-equivalent method of communication.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
May be required to administer CPR.
Occasional exposure to toxic or caustic chemicals and radiation.

Nice To Haves

X-ray license is a plus.
Infection Control and Dental Practice Certificates a plus.

Responsibilities

Greet and welcome new patients.
Keep informed and updated on HIPAA and OSHA regulations.
Interact in a positive manner with patients at all times.
Maintain a pleasant, caring, people-oriented team attitude.
Maintain a neat and orderly office and lab area.
Help others when necessary.
Fabricate removable appliances under the direction of the office manager.
Assist in the evaluation of fit and esthetics as needed.
Deliver retainers, do retainer check appointments, and take impressions to assist the clinic when available and necessary.
Pour impressions intended for retainers and study models.
Familiarize yourself with clinical assistant duties and responsibilities and substitute when necessary.
Seat and set up patients for to OA, deliver retainers, take impressions, and take chair side records as necessary.
Learn to take intra-oral scans for touch-up and retainer programs.
Assist with sterilization and restocking of instruments between records when available and necessary.
Be knowledgeable with instrument and supply ID to help with restocking in the clinics.
Be available on Non-doctor days for patient care.
Manage records.
Take patient photographs, panoramic, cephalometric x-rays; upload them onto the patient’s chart; and print them for diagnostic purposes for the treatment coordinator an orthodontist.
Handle patient information in compliance with legal requirements, including HIPAA regulations.
Maintain open communication with the doctor(s), treatment coordinators, front desk, and office manager.
Ship and receive all outside lab cases.
Review and double check the following week's deliveries as well as check for updates in the schedule daily.
Maintain open communication with the doctor(s), office manager, outside lab and other agencies that we work with.
Monitor inventory of required and necessary records materials, instruments and equipment.
Be knowledgeable about all equipment, its maintenance and servicing needs.
Maintain equipment in record/lab areas and perform overall maintenance of dental equipment.
Maintain x-ray processor.
Arrange for repairs when necessary.
Develop and maintain daily and weekly maintenance schedule.
Provide management a monthly maintenance report.
Fold and put Cintas towels away in designated area.
Prep milk bath, ultrasonic solution, impression trays, turn on LISA/Statim machines, turn on electronics (TV and computers), prepare debond projects, process all instruments and impression trays, complete lunch and end of duties checklist, check schedule one week out to ensure appliances have been delivered, and ensure retainers are made prior to appointment date and time.
Assist the marketing team in both internal and external marketing initiatives.
Staff minimum of two marketing events per quarter.
Represent the company throughout the community.
Be an active participant in team meetings.
Agree to, and work by, the team principles outlined in your training packet.
Perform other tasks as assigned by management and doctor.