Part-time Orthodontic Patient Coordinator

Benevis•Smyrna, GA

10h•Onsite

About The Position

Franklin Dental and Braces - Cobb/Smyrna is seeking a Part-time Orthodontic Patient Coordinator for 24 hours per week. The company's mission is to make the world a happier place by providing quality, affordable dental care and creating over a million smiles a year. With over 2,000 employees nationwide, Benevis is united in its mission to create happy, healthy smiles through high-quality dental care in a fun, compassionate environment. This role supports the mission by providing excellent dental care, creating more smiles, and memorable experiences. The team values teamwork and patient care. The role involves community outreach, participating in local events, and promoting a positive image of the company. A significant portion of the patient base (70% or more) consists of children, so a love for working with kids is essential.

Requirements

At least one year of customer service experience (preferably in healthcare, retail, restaurant, or hospitality industry).
CPR/BLS Certification Required.
Willingness to travel in the assigned territory.
High focus on customer service and satisfaction.
Must love working with children.
Compassion and high level of service for patients, parents, and staff.
Integrity, always doing the right thing.
Dependable and reliable to be at work when scheduled.
Attention to detail.
Ability to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
Professional manner and appearance at all times.
Computer skills: Microsoft Office and Internet Explorer.
Telephone skills: Proper telephone etiquette and information gathering skills.

Responsibilities

Providing quality customer service to patients and parents at check-in and check-out.
Verifying patient insurance eligibility and service limits.
Delivering quality and compassionate care to every patient.
Greeting parents and patients upon entry and exit.
Checking in patients for daily appointments.
Informing waiting parents about the progress of their appointment or child.
Maintaining a clean and tidy waiting area and front desk area.
Verifying patient insurance eligibility prior to appointments.
Ensuring information is correct in the patient's Boomerang file.
Recording and communicating service limits with the Orthodontic Financial Coordinator before patient treatment.
Ensuring all patient files are ready (updating patient records, verifying insurance and service limits) before appointments.
Coordinating with the Ortho Financial Coordinator and Doctors to facilitate same-day care.
Assisting with meeting Ortho financial targets by ensuring full schedules.
Scheduling follow-up and next appointments for all patients.
Assisting with routing referrals to the appropriate doctor.
Completing pre-authorization processes for approvals.
Collecting and posting payments in the practice management system.
Confirming appointments for upcoming days.
Answering incoming Ortho patient calls and assisting or directing them to the appropriate team member.
Ensuring Ortho patients are compliant with appointments and sending appropriate communication, including termination notices.
Assisting with maintaining spreadsheets or databases for tracking purposes.
Ensuring all patient records are updated at the end of the day.
Participating in local community affairs and events, including school screenings and presentations, to promote a positive company image.
Adhering to all government regulations, company standards, and compliance programs with the highest integrity.
Verifying, informing, and collecting any out-of-pocket balances from patients before treatment.
Assisting with other office duties as needed.