Ortho Patient Coordinator

Dental Health Associates of Madison•Madison, WI

1d•$19•Onsite

About The Position

Dental Health Associates (DHA) in Madison, WI is seeking a full-time Ortho Patient Coordinator to join our team. As the first point of contact for patients, you'll play a vital role in creating a welcoming environment while supporting the clinic's daily operations. As a doctor-owned and locally led practice—not a DSO or corporate chain— we value people over quotas and foster a culture where staff contributions are recognized and supported. In this role, you'll be part of a locally led organization that values teamwork, exceptional patient care, and your professional growth. DHA's doctor-led culture ensures that patient care and employee development are prioritized, offering you a fulfilling career where you can make a real difference in the lives of our patients. Dental Health Associates of Madison (DHA), a trusted, doctor-owned practice with over 55 years of service to the Madison community, is seeking an Orthodontic Patient Coordinator to join our front desk team. In this role, you’ll be part of a locally led organization that values teamwork, exceptional patient care, and your professional growth. DHA’s doctor-led culture ensures that patient care and employee development are prioritized, offering you a fulfilling career where you can make a real difference in the lives of our patients. As a Patient Coordinator at Dental Health Associates (DHA), you’ll be the first point of contact for patients, providing them with a welcoming, professional, and efficient experience. You’ll play a key role in managing front desk operations, coordinating patient flow, and ensuring that every patient has a positive and seamless experience from check-in to check-out. Working in a collaborative environment, you’ll support our dental team and help maintain the smooth operation of our busy clinics.

Requirements

High school diploma or equivalent.
A genuine passion for delivering top-notch patient care.
Strong communication and interpersonal skills with a friendly and professional demeanor.
Detail-oriented, organized, and reliable team player with a strong work ethic.
Ability to multitask and thrive in a fast-paced environment.

Responsibilities

Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
Maintain accurate and confidential patient records, adhering to compliance standards.
Collaborate with the orthodontic team to ensure seamless communication and outstanding patient care.
Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.