Origination Specialist

Rehab Associates of Central Virginia • Lynchburg, VA

5d • Onsite

About The Position

This position is to serve as the first point of contact for all incoming referrals, including calls from patients and referral sources. They will handle this initial contact with grace and swiftness using a smiling phone voice. They must be well versed in all services provided by Rehab Associates clinics, historical trends in insurances, direct access regulations, local referral sources, the Rehab Associates registration process, FOTO, and the Rehab Associates website. Maintain the privacy of patients both within the clinic and outside of work, following HIPAA guidelines.

Requirements

• High school graduate or equivalent
• Excellent in-person and phone customer service
• Close attention to detail
• Great time management and organizational skills
• Team player attitude and energetic with a focus on excellent customer service

Nice To Haves

• Well versed in all services provided by Rehab Associates clinics
• Well versed in historical trends in insurances
• Well versed in direct access regulations
• Well versed in local referral sources
• Well versed in the Rehab Associates registration process
• Well versed in FOTO
• Well versed in the Rehab Associates website

Responsibilities

• Serve as the first point of contact for all incoming referrals, including calls from patients and referral sources.
• Handle initial contact with grace and swiftness using a smiling phone voice.
• Maintain the privacy of patients both within the clinic and outside of work, following HIPAA guidelines.

Benefits

• Competitive compensation
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED