Organized Retail Crime (ORC) Investigator

The Home Depot•GEORGIA - VIRTUAL - GA01, GA

13d

About The Position

Organized Retail Crime (ORC) Investigators direct and support investigations to eliminate and reduce company exposure to external theft. They work with business partners and use investigative tools to analyze information, identify exception data, coordinate findings with field teams and other partners, manage investigations, and coordinate with law enforcement on prosecution and restitution recovery. They also work with Asset Protection teams to develop exception data, manage remote CCTV viewing, analyze case trends, and recommend ways to mitigate theft exposure. Investigators manage multiple tasks and build partner support to advance investigations within their assigned area. They train and coach field partners to strengthen investigative skills and use analytical and problem-solving skills to recommend changes to procedures or policies that increase theft exposure. The position reports to the Corporate ORC Manager(s) of Asset Protection Investigations and works collaboratively with the API Team. The role is based in a comfortable indoor area, with unpleasant conditions infrequent and not objectionable. Travel throughout the assigned area is required, along with a flexible schedule that may include evenings, weekends, and other non-traditional hours according to investigative needs. Overnight travel is typically less than 30% of the time.

Requirements

Ability to travel throughout the assigned area.
Ability to work a flexible schedule, including evenings, weekends, and other non-traditional hours, based on investigative needs.
Strong analytical and problem-solving skills.
Ability to manage multiple tasks and gain partner support for investigations.

Responsibilities

Conduct field tactics to determine the scope of investigations and help bring them to resolution, deploying resources in partnership with the Corporate ORC Manager(s).
Use system reports and databases to identify and communicate criminal activity affecting company assets.
Gather internal and external intelligence and present it to law enforcement for prosecution.
Work with the AP Intelligence team to review POS and Non-POS exception report data for potential ORC theft or fraud in assigned regions.
Update the Case Management System weekly and develop detailed investigative plans.
Provide weekly updates to the manager and AP Team about case load and case management efforts.
Document investigations thoroughly and ensure appropriate video is retained in the Case Management System for prosecution.
Represent The Home Depot at conferences and ORC meetings.
Build partnerships with SSC Leaders, Directors, Field Asset Protection partners, law enforcement, financial institutions, AP Teams, and industry peers to reduce theft and fraud.
Implement training and programs to prevent fraud and reduce potential loss.
Train and coach partners to develop investigative skills.
Analyze case trends and recommend changes to procedures or policies that increase theft exposure.