Project & Program Management IV
About The Position
The Organizational Support Manager serves as a trusted advisor and strategic business partner to the leadership team, playing a critical role in facilitating communication, managing strategic initiatives, and ensuring the smooth execution of the leadership team's vision across the organization. This role requires expertise in delivering metrics and reporting, organizational skills, attention to detail, with the ability to lead cross-functional teams, communicate effectively with stakeholders, and drive projects to successful outcomes. In this role, you will serve as a key liaison on the team, fostering collaboration, providing actionable insights to inform business decisions and driving results. Your ability to think strategically, communicate effectively, and manage multiple priorities will make you an invaluable asset to our team.
Requirements
- Expert knowledge of project management methodologies (Agile, Waterfall, or hybrid).
- Proficiency with project management software (e.g., MS Project, Smartsheet, Jira).
- Strong analytical and problem-solving skills for complex project challenges.
- Excellent written and verbal communication skills.
- Proven experience in creating visual representations of data, concepts, or ideas
- Proven ability to lead cross-functional teams in a dynamic, fast-paced environment.
- Outstanding facilitation, negotiation, and conflict resolution abilities.
- Demonstrated success in managing competing priorities, deadlines, and budgets.
- 8+ years of experience in a leadership role, preferably in a technology or operations environment.
- Experience managing enterprise-level projects with multiple stakeholders and large budgets (e.g., $1M+).
- Familiarity with regulatory requirements and compliance standards relevant to the specific industry (e.g., GDPR for IT, FDA for Healthcare).
- Bachelor’s Degree in Business Administration, Management, Computer Science, Engineering, or a related field is required.
- Ability to travel (up to 10–25%) to client sites or other company locations as needed.
- Flexibility to work extended hours or weekends when project timelines require.
- Strong commitment to fostering an inclusive, supportive, and collaborative work environment.
Nice To Haves
- Master’s Degree in Business Administration (MBA) or a similar discipline is highly desirable.
- Project Management Professional (PMP) or Certified Scrum Master (CSM) certification (or relevant certification) is strongly preferred.
Responsibilities
- Collaborate with the Director and senior leaders to develop and implement strategic plans, goals, and objectives that align with the organization's mission and vision.
- Identify opportunities to streamline processes, eliminate inefficiencies, and improve overall operational effectiveness.
- Serve as a primary point of contact for internal and external stakeholders, ensuring clear and effective communication of organizational priorities, goals, and progress.
- Develop & maintain centralized dashboards and reports to track key performance indicators (KPIs) leveraging data analysis and visualization skills to inform decision-making and drive business outcomes.
- Oversee the planning, execution, and delivery of strategic projects and initiatives, ensuring timely completion, quality outcomes, and alignment with organizational objectives.
- Support the growth and development of team members, providing coaching, mentoring, and guidance to help them achieve their full potential.
- Identify, assess, and mitigate risks that could impact the organization's ability to achieve its goals and objectives.
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC Nationwide
- Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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What This Job Offers
Job Type
Full-time
Career Level
Senior
