Organizational Metrics Data Analyst

UMass Amherst • Amherst, NY

22h • Hybrid

About The Position

The Organizational Metrics Data Analyst is responsible for cultivating and communicating insights from data to facilitate decision-making, support program planning, support analytics-driven effectiveness and efficiency initiatives, and contribute to the rankings of Isenberg School of Management (ISOM).

Requirements

• Bachelor’s degree and one (1) year of experience in business analytics.
• Analytically minded with an aptitude for numbers and visualization of data.
• Ability to analyze data to support management decisions and improve performance.
• Ability to make data digestible to non-technical individuals or teams.
• Demonstrated ability to think through problems and apply critical thinking skills.
• Excellent accuracy and attention to detail.
• Experience with data visualization and dashboard tools such as Tableau.
• Independent initiative and willingness to ask questions.
• Ability to establish priorities and manage multiple complex projects.
• Ability to clearly and confidently communicate project requirements and challenges with teammates.
• Ability to collaborate and maintain productive relationships on and with cross-functional teams.
• Strong skills in all Microsoft Office programs, especially Excel.
• Ability to learn new technical skills rapidly and independently.
• Strong commitment to customer service.

Nice To Haves

• Experience with customer relationship management (CRM) systems, specifically Salesforce.
• Experience in higher education or institutional research.
• Programming experience using statistical tools (e.g., KNIME, SAS, R, SPSS).

Responsibilities

• Designs, creates, and implements insightful data dashboards, databases and other reporting tools to support key strategic initiatives and ad-hoc requests for monitoring of admissions standards, enrollments, classroom utilization, student retention, student completion-rates, and faculty utilization.
• Assists with data retrieval and submissions for external rankings of undergraduate and graduate programs.
• Collaborates to devise, implement, and improve processes for data gathering and distribution across multiple departments and various channels.
• Supports the collection of teaching load and overload teaching information for reporting to senior leadership and university administration.
• Supports the reporting of progress and performance on school strategic initiatives to the university Office of Institutional Effectiveness and public facing audiences.
• Works with key stakeholders across ISOM and the University to coordinate and respond to information requests.
• Ensures effective communication and proper documentation of data sources, standards, and related processes and policies.
• Translates success metrics into tracking and reporting requirements.
• Makes actionable recommendations to business decision­makers based on research and analytical results.
• Facilitates self-service reporting and data trainings for internal users and community members.
• Produces professional reports such as teaching load and overload teaching reports, student success reports, course section count reports, course scheduling efficiency reports and enrollment management reports.
• Supports survey assessment design, distribution, and management.
• Contributes to required AACSB accreditation surveys and reports including faculty qualification and intellectual contribution tracking and assessment of learning outcomes.
• Performs related duties as assigned or required to meet department, school, and university goals and objectives.

Benefits

• Opportunity for a hybrid work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level