Ordering & Scheduling Associate

Durabuilt Windows & Doors•Edmonton, AB

2d•Onsite

About The Position

Our values are at the core of everything we do! Innovative. Think ahead to stay ahead. Driver. Stay hungry and act with urgency. Ownership. No excuses. 100% accountability. Caring. For employees, partners and community. Individual. We work with great people and expect a lot from them. We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors, and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Requirements

Excellent time management and organizational skills
Ability to multi-task in a fast-paced environment
Attention to detail and accuracy
Analytical and problem solving skills
3 years experience in an office environment
Courteous and professional telephone manner
Excellent verbal and written communication skills
Proficient computer skills
Ability to work both independently and as part of a team
Understanding of the geographical areas of Alberta

Responsibilities

Schedule window and door installation and service appointments in an efficient manner
Communicate with our Techs, located throughout Alberta.
Respond to customer calls, voicemails and emails in a professional and timely manner
Resolve scheduling conflicts when required
Order parts for repair work.
Send quotes to customer and then follow up to close the sale.
Prepare and maintain various reports
Generate job completion paperwork and coordinate any outstanding work
Coordinate overnight stays; book hotels and create purchase orders