Order Administrator

Aston Carter•Newberg, OR

2d•$24 - $25•Onsite

About The Position

Join our dynamic team as an Order Support Specialist, where you will play a crucial role in managing customer interactions and supporting a major digital transformation. This position offers the opportunity to work in a collaborative environment, gaining hands-on experience with enterprise systems and contributing to critical business milestones.

Requirements

1 year of relevant experience using Microsoft applications.
1 year of customer service or administrative experience with a confident phone presence.
Knowledge of office routines and general clerical procedures.
Demonstrated keyboarding quality and efficiency with the ability to proofread for errors.
General math skills and the ability to create electronic spreadsheets/database reports.
Ability to understand and maintain confidentiality of information.
Effective written and verbal communication skills.
Basic data entry skills with a high level of accuracy.

Nice To Haves

Experience supporting order management or customer service teams is preferred.
Exposure to ERP, CRM, or order management systems is a plus.
Experience working during system implementations or transitions is advantageous.
Familiarity with Microsoft Dynamics, OrderNet, or similar platforms is beneficial but not required.

Responsibilities

Handle a high volume of inbound phone calls, transferring and routing customers to appropriate internal resources.
Serve as the first point of contact for customer inquiries, ensuring professional and timely call handling.
Perform basic and minor order entry tasks during periods of lower call volume.
Support the Order Support team during the Microsoft AX to D365 migration and related system transitions.
Follow established processes while adapting to new tools and workflows introduced through the Digital Transformation.
Maintain accuracy and attention to detail while working in multiple systems.
Escalate issues appropriately to Order Support 2 or leadership when needed.
Compile, create, and modify reports using database software and Microsoft Office applications.
Enter customer orders using Microsoft AX and Microsoft 365 for data entry and data collection.
Administer various programs, projects, and processes under specific department requirements, acting as a resource for the department.
Maintain confidentiality of information, achieving and maintaining quality and productivity standards.