Order Reconciliations Manager

TMC Acquisition LLC • Nicholasville, KY

4d

About The Position

The Order Reconciliation Manager plays a critical role in ensuring operational accuracy, financial accountability, and fulfillment efficiency. This individual oversees the daily review, investigation, and resolution of order discrepancies—serving as a quality checkpoint between order entry, production, inventory, billing, and shipping. The ideal candidate brings strong analytical skills, attention to detail, and a proactive mindset to drive process improvement, accountability, and performance across the team.

Requirements

• 3+ years of experience in order management, reconciliation, pharmacy operations, or healthcare logistics.
• Experience in a pharmacy or regulated healthcare environment highly preferred.
• Strong analytical skills with a data-informed approach to problem-solving.
• Proficiency in pharmacy management systems (e.g., Pharmetika) and Microsoft Excel/Power BI.
• Detail-oriented with excellent organizational and communication skills.
• Proven ability to drive cross-functional collaboration and follow through on commitments.
• Comfortable in a fast-paced, growing environment where adaptability and accountability are key.

Nice To Haves

• Ownership Mentality: You don’t wait to be told—when you see an issue, you take it on.
• Process Improvement Mindset: You’re always looking for how we can do things better, faster, and more accurately.
• Collaboration-First: You communicate clearly and partner across teams to solve problems.
• Mission-Focused: You understand that behind every order is a patient depending on us to get it right.

Responsibilities

• Lead and manage all order reconciliation activities, ensuring accuracy in patient orders, product selection, pricing, shipping charges, and billing.
• Investigate and resolve order discrepancies, including missing items, wrong shipments, canceled prescriptions, and system flags.
• Collaborate closely with Pharmacy, Inventory, Shipping, Billing, and Customer Care to identify root causes and implement corrective actions.
• Develop and maintain real-time reporting dashboards for error tracking, resolution timelines, and trend analysis.
• Establish and maintain reconciliation SOPs, process flows, and escalation protocols.
• Partner with IT/Data teams to improve system workflows and reduce reconciliation errors at the source.
• Lead and coach a small team of reconciliation specialists, with a focus on ownership, accuracy, and efficiency.
• Monitor KPIs related to order accuracy, reconciliation turnaround time, and financial impact.
• Serve as a subject matter expert during internal audits and support compliance efforts related to order integrity and patient safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level