Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions

MultiPro Property Solutions•Mesa, AZ

40d•Onsite

About The Position

MultiPro Property Solutions is seeking a detail-oriented and proactive Bilingual Order Processor to join their team. This role is crucial for ensuring seamless service delivery and organized operations. The Order Processor will act as a key point of contact for clients, ensuring timely and accurate order fulfillment. The ideal candidate is highly organized, passionate about customer service, and thrives in a fast-paced environment. This position offers opportunities for career growth within the company, with a focus on rewarding ambition and promoting from within.

Requirements

2+ years of order processing, customer service, or call center experience.
High school diploma or GED required.
Bilingual: English/Spanish required.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
Comfortable working with cross-functional teams to meet client needs.
Must reside in Colorado or Arizona at the time of hire.

Nice To Haves

Hospitality/concierge or executive assistant background is a plus.
Salesforce experience highly preferred.
Additional coursework or degree preferred.

Responsibilities

Accurately create and process service work orders in the system, ensuring client needs are addressed quickly and effectively.
Serve as the first point of contact for client inquiries via phone, email, and text.
Resolve client and resident issues or escalate as needed.
Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
Assist with account setup, manage client property information, and ensure smooth communication across teams.