Order Processor- Overnight

North Coast Seafoods•Boston, MA

About The Position

The Overnight Order Processor supports our Food Service division—formally known as HRI (Hotel, Restaurant, and Institution)—and requires a team member with strong organizational skills to service customer orders overnight. This role is responsible for accurately processing customer orders, including entering orders into NAV, troubleshooting any order-related issues, communicating instructions to the Shipping & Receiving teams, and ensuring all shipments are fulfilled accurately and delivered on time. The PM Order Processor collaborates closely with the Food Service/HRI picking teams, trucking, and customers to coordinate pickups, monitor delivery schedules, track inventory levels, and communicate supply or product needs to leadership as necessary. This position reports to the HRI Inside Sales Leadership. At North Coast, employees are considered part of a family where everyone works together to ensure the founding mission and values of the company are upheld every day. We offer an inclusive work environment spearheaded by an approachable leadership team who believes in the idea that it’s not just about the work we do, it’s about what the work allows us to do for our loved ones. We foster the opportunity for real growth and long-term employment. Most members of our leadership team started out on the floor and through mentorship advanced into their current roles. We are currently looking to build the next generation of leaders. We offer competitive compensation packages including comprehensive health care coverage, vacation and 401(k) to all full-time benefit-eligible employees. Employees also have access to the highest quality seafood at cost. This is a full-time benefit-eligible position.

Requirements

2+ years, experience in an order entry, shipping, or logistics position
Experience working overnight, required
Proficient with Microsoft Office Suite with emphasis on Excel
Strong written and verbal communication skills
Strong project management and organizational skills; able to prioritize and manage multiple tasks and projects on time
Exceptional interpersonal skills: able to navigate organizations to build relationships and garner support
Exceptional customer service skills
Able to maintain an environment that drives performance and a safe workplace
Drive an environment of teamwork and open communication
Direct and coordinate efficient workflow
Ability to work weekend, part-time schedule

Nice To Haves

Experience working in a fast-paced environment, preferred
Experience in food manufacturing; seafood or meat processing a plus
Experience working with inventory systems, preferred

Responsibilities

Review, enter, and confirm all incoming and scheduled customer orders daily.
Ship-confirm processed orders and ensure accuracy through the internal computer system.
Maintain adherence to deadlines for order cutoffs, delivery schedules, and customer-specific requirements.
Perform routine administrative functions such as data entry, file maintenance, reporting, and system updates.
Review daily orders and communicate delivery info with Food Service sales and floor team
Handle issues or discrepancies with shipments or orders that occur overnight
Service customers’ requests, resolve complaints, and problem solve issues that occur overnight
Monitor inventory counts and communicate supply issues with leadership as needed
Other responsibilities as assigned