Order Entry/Customer Service
Excel Technologies•Enfield, CT
1d
About The Position
Join our team as an Order Management Specialist, where you will serve as the crucial link between our customers, sales, and logistics teams. We are looking for a proactive, tech-savvy individual to manage the full order cycle, ensuring accuracy from entry to delivery. If you thrive in a fast-paced environment and love finding solutions, this is the role for you.
Requirements
- 2+ years in order fulfillment, logistics, or administrative support.
- Proficient in ERP systems, MS Office Suite and CRM.
- Ability to process orders with high accuracy in a fast-paced environment.
- Strong communication skills and high attention to detail.
- 50+ WPM typing speed.
Responsibilities
- Order Processing: Accurately enter orders (online, phone, email) and manage EDI transactions.
- Logistics & Shipping: Generate labels via UPS Worldship and FedEx Ship Manager, shipping documents, and coordinate with logistics partners.
- Customer Support: Manage order acknowledgments, tracking, backorders, and inventory status updates.
- Data Accuracy: Maintain CRM data, customer portals (e.g. SAP Ariba, Coupa, Taulia), and vendor records.
- Problem Resolution: Address pricing discrepancies and RMAs to ensure customer satisfaction.
- Reporting: Prepare daily, monthly, and yearly reports. Participate in team huddles.
Benefits
- Excel offers a competitive salary depending on experience and a full complement of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
