Order Entry / Customer Service Specialists

Sullivan Group HR • Hardeeville, SC

5d • Onsite

About The Position

KBRS Inc. is an industry leader in waterproof shower systems and wet-room solutions, serving contractors, designers, showrooms, and distributors nationwide. We are known for precision-manufactured products, strong partnerships, and a customer-first approach.

KBRS is seeking a full-time Order Entry & Customer Service Specialist to serve as a key point of contact between our customers, outside sales team, and internal operations. This role is responsible for accurately entering customer purchase orders into our ERP system (Acumatica), confirming pricing, drawings, and specifications, and providing professional, customer-focused communication throughout the order process.

Requirements

• Associate's degree preferred OR 5+ years of relevant experience in order entry, customer service, or inside sales support
• Experience working with ERP systems (Acumatica preferred)
• Strong attention to detail and organizational skills
• Professional verbal and written communication skills

Nice To Haves

• Manufacturing, construction, or distribution experience preferred

Responsibilities

• Receive customer purchase orders via phone and email
• Accurately enter orders into Acumatica ERP
• Confirm pricing, product specifications, and drawings
• Field inbound customer calls regarding order confirmation and status
• Communicate effectively with outside sales representatives and internal teams
• Maintain accurate order documentation and notes

Benefits

• Competitive full-time salary based on experience
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree