Order Processing Specialist - 2nd Shift

Midwest Refrigerated Milwaukee, Inc.•Belvidere, IL

6d•$55,000 - $62,000•Onsite

About The Position

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting, and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family, and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience. The candidate must strive for driver and customer satisfaction, while delivering unparalleled service and support to the organization. In addition to all this, they first must foster a culture of world-class safety. At Midwest Refrigerated Services, we are driven by our Midwest Values of: Modesty, Integrity, Dependability, Work Ethic, Efficiency, Safety, Trust. It is the expectation that all employees exemplify these values.

Requirements

Attention to detail
Problem-solving under pressure
Effective communication
Positive attitude
Ability to function effectively in a fast-paced, team environment
Ability to work with all levels of management
High school diploma (or equivalent)
Technical aptitude

Nice To Haves

Wave planning experience
Warehouse experience

Responsibilities

Overseeing the entire order lifecycle – this will include order entry – ensuring accuracy, efficiency, and customer satisfaction.
Acting as a liaison to the warehouse and customer service teams.
Processing orders in the warehouse management system (Accellos).
Following defined order processing workflows within the system, which can be customized based on business rules and processes.
Fixing all unallocated lines to ensure order is fulfilled in full.
Creating and sending waves for orders being sent through the layer picker.
Coordinating disposal loads by processing old inventory out of the system.
Checking inventory levels to ensure items are in stock and available for fulfillment.
Sending order details and fulfillment requests to the warehouse.
Ensuring the correct items, quantities, dates and lots are allocated to the specific order in the warehouse management system.
Collaborating with warehouse teams to ensure orders are picked, packed, and shipped according to deadlines.
Providing customers with timely updates on their order status, including confirmations and any shortages.
Investigating and resolving discrepancies such as incorrect items received, damaged goods, or quantity errors.
Handling customer complaints related to orders, demonstrating empathy and working towards a satisfactory solution.
Maintaining detailed records of all orders, transactions, and customer communications within the warehouse management system.
Identifying areas for improvement in order processing workflows.
Implementing strategies to streamline and enhance efficiency in order processing (e.g., automation, lean principles).
Gathering feedback from team members and customers to inform improvements in order processing.