Order Processing Specialist

Polyconcept North America • Charlotte, NC

29d

About The Position

The Order Processing Specialist (OPS) is the main point of contact for the customer throughout the order process where taking care of the customer is our main objective. The OPS position is integral to our operation as they are responsible for efficiently managing the end-to-end order process. This role involves data entry, customer interaction, problem-solving across departments, and overseeing orders from receipt to shipment. OPS's collaborate closely with our Sales, Art, Production, and Shipping teams to ensure accurate order fulfillment while delivering exceptional customer service. This position is ideal for someone who is detail-oriented, and enjoys a fast-paced, collaborative environment.

Requirements

• Excellent customer service skills, with a proactive approach and the ability to anticipate customer needs
• Technical aptitude and ability to learn internal order-processing software and other systems in a timely manner
• Strong written and verbal communication skills for customer and cross-department interactions
• Excellent organizational abilities with a high level of accuracy and attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Team-oriented mindset with the flexibility to work independently when needed
• Initiative, ability to take direction and run with it.
• Analytical thinking and problem-solving skills.
• Familiarity with printing or shipping processes a plus; willingness to learn required
• High school diploma or equivalent (GED) required
• 3-5 years of experience in order processing, customer service, or a related administrative role-manufacturing or print environment preferred
• Proficiency in data entry, email communication, and Microsoft Office programs
• Demonstrated comfort using computer systems and adapting to new technology
• Experience with customizable or made-to-order products preferred
• Prior experience in a business-to-business (B2B) environment preferred

Responsibilities

• Accurately enter and maintain customer orders in the Pace system, tracking each step from initial setup through final shipment.
• Coordinate with the art and production teams to ensure proofs, materials, and schedules meet quality standards and on-time delivery requirements.
• Engage with customers, providing top-notch service via phone and email, and proactively anticipating customer needs.
• Collaborate with various departments to resolve issues and ensure smooth order processing.
• Manage rush orders and proactively address any changes to order details, scheduling, or shipping.
• Maintain meticulous organization of order-related information including verifying order accuracy, material availability, and required documentation before release for production or shipping.
• Demonstrate strong initiative and problem-solving abilities.
• Strive for continuous improvement and offer solutions to challenges.
• Must always maintain a positive and professional attitude.

Benefits

• Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund - donating to teammates in times of need

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees