Order Management Specialist

Sharp Packaging Services • Allentown, PA

4d • Onsite

About The Position

The Order Management Specialist is responsible for the day-to-day operational management of client accounts for Sharp. The Order Management Specialist I works closely with client contacts to establish and maintain positive working relationships, promoting collaboration and engagement to support business needs. Order Management Specialists liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of committed orders and consistently drive to maintain positive service levels and on-time delivery. Works closely with Business Development (BD) to communicate account insights including opportunities that may exist to quote additional service offerings. Act as primary point of contact between client and cross-functional internal teams for operational support and escalations concerning respective key accounts. Works with client supply team and cross-functional internal teams to establish order-planning guidelines that are in line with effective master service agreements. This includes forecast and PO issuance, material lead-times, scheduling requirements / lead-times, order confirmation process and material obsolescence. Submits Customer Change requests to Value Stream Specialists for processing. Presents Internal Change requests to Clients on behalf of Sharp. Manages client orders based on the firm forecast and purchase orders received. Enter sales orders and forecast orders and coordinate internal order confirmation and order management process. Monitors bulk receipts, bulk inventory, and bulk expiry. Communicates bulk status to clients and addresses any issues. Supports Inventory Destruction Request (IDR) process via timely assessment of candidates and receipt of client purchase orders. Supports customer shipment booking and tracking. Process customer changes to Shipping Requirement Forms. Processes customer changes for Sample Shipment Requirements. Align with clients on clear and measurable KPI’s as well as alignment of process and forum for on-going review meetings. Responsible for accuracy and timely submission of sales order packet for respective client accounts. Ensure packets are generated and include proper documentation (i.e. SO, Quote and PO) as well as necessary release paperwork - CofA’s, release to package documents, Lot forms, etc. required to process and fulfill the order. Submit order packets to Finance accurately and timely to ensure customer billings are timely and accurate. Prepares and presents quotations for standard services offered and/or performed including but not limited

Requirements

• Bachelor's degree (B. A.) from a four-year college or university preferred; or two to five years related experience and/or training; or equivalent combination of experience and H.S. Diploma or G.E.D. is required.
• Travel between Conshohocken, Allentown and Macungie sites as required.

Responsibilities

• Day-to-day operational management of client accounts.
• Establish and maintain positive working relationships with client contacts.
• Liaise between clients and cross-functional internal teams for timely and successful delivery of committed orders.
• Maintain positive service levels and on-time delivery.
• Communicate account insights and opportunities to Business Development.
• Act as primary point of contact for operational support and escalations.
• Establish order-planning guidelines with client supply teams and internal teams.
• Manage client orders based on firm forecast and purchase orders.
• Enter sales orders and forecast orders.
• Coordinate internal order confirmation and order management process.
• Monitor bulk receipts, inventory, and expiry.
• Communicate bulk status to clients and address issues.
• Support Inventory Destruction Request (IDR) process.
• Support customer shipment booking and tracking.
• Process customer changes to Shipping Requirement Forms.
• Process customer changes for Sample Shipment Requirements.
• Align with clients on KPIs, process, and review meetings.
• Ensure accuracy and timely submission of sales order packets.
• Submit order packets to Finance for timely and accurate customer billings.
• Prepare and present quotations for standard services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level