Order Management Specialist

ADVANCED NETWORK MANAGEMENT INC • Albuquerque, NM

13d

About The Position

ANM is looking for an Order Management Specialist to join our amazing team.

Who We Are:

ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce.

Who We Are Looking For:

The Order Management Specialist is responsible for end-to-end order processing and order tracking, while ensuring both internal and external customer satisfaction and control compliance. This role requires a procurement and customer service mindset, attention to detail, and the ability to effectively manage multiple priorities in a fast-paced environment.

Requirements

• Bachelor's degree in business administration, operations management, or a related field, or relevant experience commensurate with the desired level of education.
• Proven experience in operations, sales operations, or customer service roles.
• Excellent communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization.
• Proficiency in Microsoft Office Suite and experience with order management software/systems.
• Detail-oriented with strong organizational and time management skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Nice To Haves

• Experience in NetSuite and Salesforce (or other CRM) environments is strongly desired.
• Industry experience within the VAR Space is strongly desired.

Responsibilities

• Ensure orders are placed with vendors/suppliers in a timely manner and in accordance with control and audit requirements.
• Monitor order status and shipment progress, liaising with the appropriate contacts to ensure on-time delivery and invoicing.
• Serve as a point of contact for customer inquiries and order-related issues.
• Identify opportunities for process optimization and efficiency improvements within the Order Management workflow, implementing best practices and standard operating procedures.
• Maintain metrics and KPIs (Key Performance Indicators) related to order volume, productivity, SLAs, and customer satisfaction.
• Mentor junior order management personnel, providing guidance, training, and support as needed.
• Collaborate with cross-functional teams to resolve order management issues and ensure customer satisfaction.
• Handle customer inquiries related to order management.
• Assist with special projects and initiatives as assigned by senior management.

Benefits

• Competitive Salary
• Full benefits package (Medical, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability)
• Paid Time Off
• 401K Plan
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared towards professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level