Sr Order Management Specialist

Thermo Fisher Scientific • Gilbert, AZ

10d • Onsite

About The Position

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Discover Impactful Work:
Are you ready to be the driving force behind seamless order processing from quote to delivery? Unity Lab Services offers integrated lab services, support, and supply management with customized solutions and expert service. We’re seeking an upbeat Order Management Specialist to ensure smooth order processing that maintains customer satisfaction, and team alignment.

Requirements

• High school diploma or equivalent required.
• 2–3 years of customer-service, order entry, or call-center experience
• Comfortable using Microsoft 365.
• Strong written and verbal English skills
• Keen attention to detail, solid time-management skills, and the ability to thrive in a fast-paced, team-oriented environment
• Basic troubleshooting and problem-solving skills
• Must be able to sit for extended periods while performing administrative and computer-related tasks in an office environment.
• There may be frequent standing, walking, bending, climbing steps, and assisting with staging or checking order accuracy in environments with varying temperatures.
• Willingness to work occasional overtime, holidays, or weekend shifts, as needed, is required.
• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.

Nice To Haves

• Associate's degree preferred.
• Experience using ERP/CRM systems (SAP, Oracle, Salesforce) a plus

Responsibilities

• Assist customers with order-related tasks through systems like SAP/Oracle, Salesforce, and EDI portals, including entering, updating, canceling, or expediting orders and returns.
• Track and resolve customer inquiries about pricing, availability, delivery status, invoices, credits, and deductions, aiming for first-contact resolution.
• Identify and fix EDI “kick-out” errors and ensure accurate data.
• Follow guidelines to complete tasks on time and accurately.
• Collaborate with Supply Chain, Logistics, Finance, and Commercial to solve problems and resolve customer issues.
• Monitor order progress, identify potential delays, and suggest workflow improvements.
• Additional responsibilities may be assigned by management as needed.

Benefits

• Comprehensive healthcare
• Paid Holidays
• Tuition reimbursement
• A range of employee benefits
• Innovative, forward-thinking organization
• Outstanding career and development prospects
• Exciting company culture that stands for integrity, intensity, involvement, and innovation!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED